Regional Technology Risk and Control Officer

hace 17 horas

Heredia, Costa Rica Citi A tiempo completo

The Business Risk Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

**Responsibilities**:

- Partners with the team on all new or modified processes to review through the appropriate governance routines and launch with adequate controls which can be monitored and reported.
- Ensures internal reviews and external examinations are well managed with clearly evidenced controls.
- Provided support of assigned business area by attending and participating in business meeting routines to provide control related updates to the team and learn about any new initiatives the team will need to support.
- Pro-actively identifies emerging risks and assists the control team with resolving control gaps and issues and helps to create corrective action plans, inclusive of root cause identification and resolution.
- Ad hoc control / audit related requests as needed.
- Serve as partner to the Consumer Business Organizational Risk and Controls (CBORC) team on Manager Control Assessment (MCA) Quarterly Risk Assessment and the Annual Risk Assessment process.
- Actively focus on process improvement, creating efficiencies, and ensuring proactive approach and partnership to audit management

**Qualifications**:

- 5-8 years of relevant experience
- Experience coding in SAS/SQL and Base SAS programming, SAS Macros using SAS Enterprise Guide in Windows and Unix. 2 years of experience must include: SQL, Teradata, Excel, Access, UNIX; CA workload automation (Autosys), WCC & JIL; Consumer Banking products & processes across the credit lifecycle; Operational Risk Control & Quality Assurance; Developing QA exception reports and sample analysis, reconciliation, and quality testing of complex data sets; banking laws & Card regulations.
- Outstanding leadership, communication, and influencing skills as this leader will work with Sr leaders, and audit partners on a regular basis. Relevant experience in financial services, with enhanced knowledge of the Branded Cards business preferred.
- Project management and governance experience with demonstrated ability to achieve and exceed critical milestones.
- Must have ability to foster working relationships with other leaders across multiple lines of business and with support organizations including auditors and regulators.
- Demonstrated judgement and critical thinking skills.

**Education**:

- Bachelor’s/University degree or equivalent experience

**Citi Technology Infrastructure** (CTI) provides the critical technical foundation for Citi’s operations and is responsible for delivering IT solutions, scalable infrastructure services, and secure capabilities while creating a trusted customer experience and enabling Citi’s workforce to be the best for our clients. Making the bank simpler, greener, and better connected while powering it with trusted, well-secured platforms and data, and automating policy enforcement through code are all at the heart of our refreshed global strategy. Data Quality, Simplification, Environmental Stability, Automation, and Service Excellence are the key pillars and priorities on our strategic journey.

The **CTI Risk Management & Governance Office** plays a critical role in fulfilling the firm’s commitment to safety and soundness by ensuring Citi delivers efficient and high-quality solutions and technologies, coordinating self assessment and all CTI internal audits and external exams.

**Major responsibilities**:

- Maintained active relationship with a number of Senior managers within Regional CTI, O&T, O&T Risk Control (OTRC), Legal, Compliance, Internal Audit as well as significant interaction with external examiners and the regulators across the sub-region.
- Supported an effective risk management approach, processes, and mechanisms in the areas of audit management, cross border, reporting, training, communications, quality control, regulatory compliance, and issue management in alignment with the Corporate strategy.
- Maintained CTI heads up-to-dated on controls and risk management activities through various well established channels such as Monthly Operational Reviews (MOR) and Risk and Control weekly meetings.

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