IT System Administrator

hace 2 semanas

San Pedro, Costa Rica Tek Experts A tiempo completo

Overview:
We’re seeking an IT System Administrator with the experience needed to install, manage, and maintain computers, servers, telephony, and network systems to ensure the stable operations of TEK’s IT assets. The individual will also ensure the integrity and stability of Voice, Data as well as the VPN connection of internal network and partner’s access. This person shall analyze and resolve hardware and software problems and troubleshoot network performance issues while maintaining a high level of information security.

**Driving exceptional outcomes with purpose-built solutions.**

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.

**Responsibilities**:

- Monitor, maintain, and manage all servers, IPBX and network devices at a site to keep them running properly, coordinating with System Admins at other sites to resolve problems.
- Monitor and Utilize Internet Links and SIP providers.
- Follow Change control management while implementing system changes, upgrades, and updates.
- Responsible for creating and deleting telephone agents and ACD groups,
- Responsible in managing Backup/Restore file sharing, SharePoint, and database systems
- Ensure all IT Global policies/standards and procedures are in place and document new standards/procedures which are particularly applied to your site.
- Conduct Daily/ Weekly and Monthly System Health checklist, maintaining safety standards in the working environment that comply with TEK and partner’s HSSE standard.
- Ensure all Security ERs/patches/hotfixes for servers, ensuring they are protected by the latest anti-virus software alongside general readiness for viruses or internet attacks.
- Capacity planning for system upgrades.
- Fully understand Disaster Recovery Plan (DRP) for business continuity. Make sure the compliant with TEK’s global DRP. Join the project team for DR Exercise.
- Technical Representative at your site for solving Crisis problems, providing support for other teams, and managing LAB and testing environments.

Qualifications:

- MCSA, CCNA, or ITIL certification or higher is advantage but is not required
- At least 3 years of experience in a similar role including ITIL v3 or ISO20000 experience.
- Should possess 4-6 of the following types of experience:

- General knowledge of server and client systems hardware.
- Virtualization - general knowledge/concept, basic experience in provisioning/administration with any vendor hypervisor (VMware ESX, Microsoft HyperV, Citrix Xen, etc.)
- Server OS: Windows 2008 (R2), 2012 (R2).
- Client OS: Windows 7,8. x,10.
- Networking: general knowledge of devices, LAN/WAN concepts, data transmission, routing, protocol stack, DNS, DHCP, load balancing, and firewalls.
- Active Directory - concept, topology, general admin tasks.
- PowerShell - administration, scripting.
- Mobile Device Management.
- Additional knowledge in cloud technologies, backup software.
- Strong technical skills with IPBX (VoIP), Server technology, and Virtualization.
- Strong in IT Service Management for Incident, Change and Configuration Management.
- Process-oriented team player capable of being self-managed with excellent crisis management and troubleshooting skills.
- Professional fluency in English is essential, both written and spoken.

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