Senior Servicenow Developer

hace 2 días

Heredia, Costa Rica Encora A tiempo completo

**Responsibilities**:

- Lead development, administration, as well as architectural input for the ServiceNow environment
- Collaborate with project teams and business stakeholders
- Develop systems integrations and process automation (runbooks)
- Perform data migrations to ServiceNow
- Perform ServiceNow platform analysis, administration and lifecycle management including configuration and management of user profiles, CMDB, internal and customer portals, automated reporting and workspace hierarchy
- Provide guidance on ServiceNow best practices
- Create and maintain knowledge base and libraries
- Provide input to ServiceNow test plans
- Build and maintain ServiceNow support processes
- Develop clear and concise technical and process documentation
- Participate in the creation and maintenance of ServiceNow policies, procedures and training materials
- Define and implement backup and disaster recovery plan for ServiceNow
- Install and test ServiceNow updates and new releases
- Provide end-user technical support to resolve issues, answer questions and provide additional training as needed
- Resolve incident tickets per service level agreements (SLA) and company policy
- Analyze incidents and problems to identify and understand trends that can be reported back to the vendor
- Understand and maintain ServiceNow module and license counts for compliance and financial forecast
- Track ServiceNow defects and communicate to vendor for resolution

**Requirements**:

- BS in Computer Science or equivalent experience
- Experience with ServiceNow or other ITSM platform including workflow, scripts and forms
- Back-end development infrastructure experience
- Excellent English communication skills (B2+ minimum)

**Nice to have**:

- ServiceNow System Administrator certification
- ServiceNow certifications are a plus (especially Certified Application Developer)
- ITIL V3 or higher
- Architectural knowledge/experience
- Experience leading teams or projects
- Have created ServiceNow update sets, promoting/ testing through various instances, into production
- Experience with much of the following: SOA and web services integration (SOAP, REST), JavaScript, XML, HTML, AngularJS, CSS, LDAP, MS Active Directory, SSO, ITSM processes
- Understanding Integration (interfacing) of enterprise software systems

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