Network Integration Manager

hace 3 meses

San José, Costa Rica project44 Careers A tiempo completo

**Why project44?**

Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there's still a lot of work to be done. The industry is massive, as is the opportunity. We're looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We're changing the way the world ships, and we're looking for you to help us get there

We are looking for a **Network Integration Manager** to work alongside professional services, support, engagement managers, and customer success to help provide clients with a seamless carrier onboarding experience for our Last Mile product. You will manage a portfolio of carrier integration projects, both in-network and out-of-network, meeting agreed timelines and maximizing customer satisfaction. It is key in this role to have technical integration skills paired with a strong customer-facing presence.

**Key Accountabilities**:

- Facilitate standard project management methodology for all carrier onboardings, including, but not limited to:

- Provide estimated timelines for each integration.
- Provide ongoing status updates to customers, carriers, and internal stakeholders.
- Lead scoping and kick-off calls when applicable - remote sessions designed to obtain full scope, expectations, and timeline for a carrier integration.
- Attend weekly customer syncs when applicable - weekly calls with customers to review progress, obstacles, upcoming tasks, etc. Weekly status to be logged within Salesforce reporting
- Post-implementation hyper care - ensure the implementation is a success, before transitioning the account to our customer success team
- Work with customers and carriers throughout onboarding to gather all technical requirements, test, and validate integration in production.
- Collaborate with internal engineering team on any integration buildout, testing, and production deployment.
- Create, update, and distribute documentation on standards and best practices for carrier integrations with project44.

**Requirements & Preferred Skills**
- Must have English language skills
- 3-5 years of customer-facing experience in:

- System integrations/implementations, or
- Supply chain/logistics technology integrations
- Experience working with JIRA, Postman, Zendesk, AWS, and Excel
- Software and/or supply chain experience strongly preferred
- Ability to work autonomously as well as in a team setting
- Ability to proactively identify and communicate risks and opportunities
- Strong investigation and troubleshooting skills with a solution mindset
- Strong oral and written communication skills, people skills, and presentation skills
- Responsible for multiple onboarding projects at once, with varying stages of implementation; must be highly organized with a strong sense of urgency to meet deadlines

**Diversity & Inclusion**

We're designing the future of how the world moves and is connected through trade and global supply chains. We can only deliver a truly world-class product and experience if our teams are as diverse and unique communities we are building for. So it's up to us to create a company where anyone can bring their authentic self to work everyday. We're constantly working to improve, and we accept our responsibility to elevate the voices left in the margins. It's on every one of us.

Our focus on inclusion manifests in the way we hire, the customers we serve, and the regions we prioritize. We're building a company that every one of us at project44 is proud to work for: a company that celebrates you for being you.

**More about project44**

Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we've created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world's leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.

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