Support Engineer- Azure Identity

hace 2 días

San José, Costa Rica Microsoft A tiempo completo

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Applications & infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, honing your problem-solving, collaboration and research skills, and deepening your technical proficiency.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
Response and Resolution
- You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
- You participate in communities with peer delivery roles.
- You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement
- You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements

**Qualifications**:
This is for ASMS Technical SE - Identity

Required Language Qualifications:
English Language: confident in reading, writing and speaking.
- Required/Minimum Qualifications
- 3+ years technical support, technical consulting experience, or information technology experienceOR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.

Essential requirements - A good understanding of two or more of the following technologies:

- Azure Fundamentals (Cloud Concepts, Azure Networking - E.g. Creating subnets, Azure Compute - E.g. creating / provisioning Azure Virtual Machines)
- Azure Resource Management: Subscriptions / Licenses, Role Based Access Control, User / Administrator Roles
- Azure Active Directory Fundamentals (eg: User, Group, Domain Management).
- Azure Active Directory Collaboration Solutions (B2B, B2C)
- Managed Identity (Password Hash Sync / Pass Through Authentication) vs Federated Identity
- Hybrid Identity Solutions
- Windows Active Directory Services (including ADDS, Auth Protocols, FSMO Roles, Replications, Group Policies, User Profiles, etc.)
- Windows Networking (TCP/IP Fundamentals, DNS Zones, DHCP, etc)
- Office 365 Management

Preferred - Competencies and experience with some of the below technologies:

- AAD Connect / DirSync / MIM/FIM/
- Active Directory Federation Services (or any other 3rd party federation)
- Privileged Identity Management
- Provisioning SaaS Applications
- PowerShell scripting and commands
- Tools (Network trace - netmon /wireshark, Fiddler)

Experience on Additional Technologies (good to have):

- Microsoft Windows Servers and Client Operating Systems
- Exchange Server
- SQL
- Graph API
- Modern Auth Protocols (SAML, oAUTH etc.)
- Seamless Single Sign On
- ADAL/MSAL libraries

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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