Managed Monitoring Services

hace 3 semanas


Heredia, Costa Rica Hewlett Packard A tiempo completo

To support HP Managed Monitoring Services, we are looking for an experienced Data Analyst who can perform advanced data analysis to support HP strategic accounts and provide ongoing value to HP customers in different areas of operations.

The role focuses on working with Technical Service Delivery Managers (TDM) and automation engineers to analyze and proactively solve employee experience issues for customers. The role is expected to work collaboratively with TDMs, Professional Services & Customer Success teams.

The primary responsibilities of the role are as follows:

- Analyze, baseline, and benchmark customers’ digital experience scores to drive actionable insights for ongoing operations.
- Influence customer IT business decisions using proven data analytics and business insights.
- Lead data analysis projects from end to end, including business and data requirements gathering, data modeling, data validation, and visualization
- Collaborate with customers to integrate data analysis into IT operations and streamline their incident and problem management processes.
- Stay current on new product features and technologies to the level required for the above activities.

**Qualifications**
- BA/BS preferred in computer science, computer engineering, or mathematics.
- Minimum of 3-5 years of experience in technical consulting, data analytics, and IT operations roles
- Ability to perform data analysis on large datasets to drive actionable insights and automation
- Proven use of business intelligence and data visualization tools (Power BI, Tableau, AWS Quicksight, SQL, Python, etc) to deliver insights and analysis
- Excellent communication skills. Ability to present to senior IT leaders and defend analytical results and recommendations
- Experience in workplace management, network management, software productivity, and collaboration tool management
- Experience with enterprise transformation projects (e.g., Win10, Win11, O365 migration)
- Good knowledge of IT operations and ITIL methodology
- Working knowledge of Windows PowerShell, Bash scripting
- Ability to quickly learn new technologies in an unsupervised environment
- Enthusiasm for working in an international, collaborative, and fast-paced environment and learning new technologies
- Preferred: Experience with digital employee experience management platforms such as HP Proactive Insights, Nexthink, 1E Tachyon, and VMware Workspace One Intelligence. Experience working in a Scrum Agile development environment
- Fluency in English, with excellent written, digital, and verbal communication skills; knowledge of other languages would be a plus



  • Heredia, Costa Rica GFT Technologies SE A tiempo completo

    **Client Services Associate**: - Date: Jun 13, 2023- Location: Heredia, CR, 40101- Working place: Remote- Company: GFT Technologies SE**About Us and the Role**: Founded in 1987, GFT today has more than 10,000 experts around the world and is present in more than 15 markets to ensure customer proximity. With new operations from Asia to America, we continue on...

  • HR Services Specialist

    hace 2 días


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: **Responsibilities**: - Maintain a polite, helpful, and professional manner always. - Provide superior customer service when responding to HR questions regarding payroll, policy, compliance, and other HR inquiries across the organization. - Assist global HR Service partners with complicated or sensitive tasks, providing knowledge transfer where...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to Work For**. In addition, for the last five years we’ve been name in the top **100 “World’s Most Innovative Companies” by Forbes Magazine**. This position will be supporting the Experian Consumer Services (ECS) - a passionate and...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    The Strategic Account Services (SAS) organization is seeking a Manager, Customer Success to lead a team of Strategic Account Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store.In this role, you’ll be responsible for all business and operational objectives of your Strategic Account Management...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    Digital Delivery Operations (DDO) is one of the fastest growing teams within the Managed Services organization. Our mandate is to manage E2E delivery operations for HP's contractual services business, focusing on contractual servicing offerings for enterprise Tier 1 accounts in the commercial domain, as well as internal HP employees. **Job...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Legal & Compliance Schedule: Full Time Shift: Day Shift **Company Description**: Experian Marketing Services helps brands put people at the heart of their business and have meaningful interactions with their customers. Our mission is to accelerate client success through enabling...

  • Mid Fullstack Dev

    hace 4 semanas


    Heredia, Costa Rica Encora A tiempo completo

    **Our company**: Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs. Our Software...

  • Cloud Platform Engineer

    hace 4 semanas


    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Fixed Term Role Type: Hybrid Department: Information Technology & Systems Schedule: Full Time Shift: Day Shift **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to...


  • Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: **Responsibilities**: This position will support and manage key infrastructure projects such as: - Transition to Managed Services - Company Divestitures and mergers - IT Assessments - Server Upgrade and Migrations to the Cloud - Server Virtualization - Desktop Upgrades/Imaging solution deployments - MS Office 365 migrations - Network...


  • Heredia, Costa Rica DHL A tiempo completo

    **Role Title**: Senior Service Delivery Manager** **Business Unit**: IT Services** **Role Purpose**: The Senior Service Delivery Manager is accountable for service delivery of a set of IT services for (a part of) a DP DHL business unit (this role will support DGFF). The incumbent has business knowledge, acts as an interface to ITS for the business partner...

  • Cloud Security Architect

    hace 4 semanas


    Heredia, Costa Rica Hakkoda A tiempo completo

    **ABOUT HAKKODA** Hakkoda is a modern data consultancy empowering data driven organizations. We are experts in helping companies realize the full value of the Snowflake Data Cloud. We provide consulting and managed services in data architecture, data engineering, analytics and data science. We are renowned for bringing our clients deep expertise, being...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...

  • Sr Mainframe Associate

    hace 5 días


    Heredia, Costa Rica Citi A tiempo completo

    **About Citi**: Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking,...

  • IT PAM Admin

    hace 3 semanas


    Heredia, Costa Rica Eurofins A tiempo completo

    Job Description In this role, you will be responsible for supporting the Privileged Access Management (PAM) services while adhering to Eurofins standards and best practices for the entire environment (On-Prem and Cloud). It is essential for you to be able to take up challenges, adapt to the business needs, and staying focused on delivering results, as...

  • System Engineer

    hace 6 días


    Heredia, Costa Rica Eurofins A tiempo completo

    Job Description We are looking for a Junior-Mid Systems Engineer to help us support, maintain, and troubleshoot our constantly evolving infrastructure. The team you will be part of is responsible for ensuring highest levels of availability, performance, and security for our business and internal stakeholders. Qualified systems engineers will have a...

  • Cloud Developer Linux

    hace 4 semanas


    Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    We are currently on the lookout for a competent, self-motivated **Cloud Developer Linux **for our Cloud Services team with a deep understanding of **Linux, GCP/AWS Cloud and Azure** to collaborate, lead change, automate and inspire teams towards delivery excellence at Sysco LABS. **The Role**: - Drive the creation of infrastructure, environment...

  • Sr Fullstack Developer

    hace 4 horas


    Heredia, Costa Rica Encora A tiempo completo

    **Important Information** Experience: +6 years Job Mode: Full-time Work Mode: Work from home **Job Summary** **Responsibilities and Duties** - Analyzes software requirement specification documents, wireframes, and storyboards to understand upcoming deliverables, provides feedback upon any findings and requests clarification when needed. - Using...


  • Heredia, Costa Rica Experian A tiempo completo

    **Company Description** About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Information Technology & Systems Schedule: Full Time Shift: Day Shift **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Information Technology & Systems Schedule: Full Time Shift: Day Shift **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and...