Support Engineer Dynamics F&o Finance
hace 4 semanas
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
**Responsibilities**:
Your Responsibilities
- Responsible for the customer support experience with Microsoft
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
- Identify cases that require escalation (either technically or strategically)
- Create and maintain incident management requests to product group or engineering group
- Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
- Provide ramp activities, knowledge sharing, technical coaching and mentoring
- Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
**Qualifications**:
Language Qualification
English Language: fluent in reading, writing and speaking.
Required Qualifications
- 2+ years of experience in ERP systems like Dynamics, SAP, PeopleSoft, NetSuite ERP, Oracle ERP Cloud, Epicor, and, or related
- 2+ years of experience in ERP working in one or more of the following Finance areas:
- Accounts Payable
- Accounts Receivable
- General Ledger
- Taxes
- Human Resources
- Project Accounting
- Sales and Marketing
- Dynamics Ax Management Reporter
- Budgeting
- Fixed Assets
Experience in one or more of these areas desirable
- 2+ years in a customer facing service role in any capacity
- Strong customer service, accurate and logical problem solving
- Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring
- Excellent Communication Skills - verbal, listening, and written (including technical writing).
- Interpersonal and relationship skills proven through work experience
- Passion for lifelong learning and personal and professional development
- Exposure and experience working with customers on the Cloud, e.g. Microsoft Cloud products or other Cloud Management System
- Degree in Finance, Accounting or Actuary
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
-
Dynamics F&o Technical Support
hace 2 semanas
San José, Costa Rica Microsoft A tiempo completoProvides technical support to customers, partners, field engineers, and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems. Works with customers to review and resolve issues. Performs troubleshooting and related analyses; escalates...
-
Senior Dynamics 365 F&O Software Engineer
hace 7 días
San José, San José, Costa Rica Hitachi Solutions Ltd A tiempo completoHitachi Solutions Ltd.We are a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our team is responsible for designing and developing systems to support both business and technical integration needs.Key...
-
Support Engineer Dynamics F&o Scm
hace 4 semanas
San José, Costa Rica Microsoft A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Dynamics 365 F&O Implementation Specialist
hace 7 días
San José, San José, Costa Rica Hitachi Solutions A tiempo completoHitachi Solutions is a core IT Company of the Hitachi Group, which employs over 330,000 people worldwide. Headquartered in Tokyo, Japan, our reach extends to group companies in Japan and abroad, working with a worldwide network of alliance partners.**Job Description:**We help our clients achieve their vision through superior products, prices, and people. As...
-
San José, San José, Costa Rica Modern Talent Hub A tiempo completoDescripción del puesto: Buscamos a un desarrollador senior con experiencia en implementación de soluciones de negocio con Microsoft Dynamics 365 F&O. El candidato ideal tendrá conocimientos en lenguajes de programación x++ y Morph X, así como capacidad para trabajar en remoto y en entorno internacional.Cualidades deseadas:Capacidad para traducir...
-
San José, San José, Costa Rica Modern Talent Hub A tiempo completoObjetivos del proyecto: Implementar soluciones de negocio con Microsoft Dynamics 365 F&O para clientes internacionales. Buscamos a un desarrollador con experiencia en desarrollo de software y conocimientos en x++ y Morph X.Cualidades deseadas:Capacidad para trabajar en equipoCapacidad para resolver problemasCapacidad para aprender...
-
Dynamics 365 F&O Implementation Specialist
hace 7 días
San José, San José, Costa Rica Black Pen Recruitment A tiempo completoWe are looking for a skilled Dynamics 365 F&O Functional Consultant to work with our client on various projects.The ideal candidate will have experience in delivering D365 FO end-to-end implementation projects, including design, configuration, testing, training, cutover, and reporting.Responsibilities include working with onsite engagement teams and client...
-
Consultor Funcional Microsoft Dynamics 365 F&o
hace 5 días
San José, Costa Rica Modern Talent Hub A tiempo completoEn **Modern Talent Hub** queremos convertirnos en la central que conecte el talento que requiere la industria **Tecnológica en América Latina**, y por eso necesitamos de profesionales como tú. **_ ¿_**Te gustaría trabajar para uno de los principales partners de Microsoft dentro de las soluciones Microsoft Dynamics 365 ?** Buscamos un profesional,...
-
Microsoft Dynamics
hace 6 días
San José, Costa Rica EITR A tiempo completo**D365 CRM/CE/AX/F&O - Full Time - Initially Remote - up to 70K MXN Pesos per Month Gross** **We are urgently recruiting for a number of D365 CRM/CE/AX/F&O to work for a leading Gold Partner on a REMOTE BASIS** **Role: D365 CRM/CE/AX/F&O** **Location: Mexico (Initially Remote)** - Work closely with key stakeholders. - Execute design and discovery...
-
Consultor Funcional Microsoft Dynamics 365 F&o
hace 3 días
San José, Costa Rica Modern Talent Hub ES A tiempo completoEn **Modern Talent Hub** queremos convertirnos en la central que conecte el talento que requiere la industria **Tecnológica en América Latina**, y por eso necesitamos de profesionales como tú. **_ ¿_**Te gustaría trabajar para un partner de Microsoft?** Buscamos un profesional, un(a) **Consultor/a Funcional en Dynamics 365 F&O (AX) con más de 4 años...
-
San José, San José, Costa Rica Modern Talent Hub A tiempo completoEn Modern Talent Hub, estamos buscando a profesionales como tú para formar parte de nuestro equipo de consultoría. Estamos comprometidos con la innovación y el crecimiento, y buscamos personas que compartan nuestros valores.Nuestro equipo trabaja en proyectos internacionales, implementando soluciones de negocio con Microsoft Dynamics 365 F&O. Buscamos a...
-
Monetization Ops Specialist
hace 3 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoExcellent verbal and written communication skills in both English and Spanish. - High attention to detail and an ability to multi-task and thrive in a fast-paced environment. - Proven ability to work productively and efficiently in an independent setting. - Strong prioritization and time management skills, with a high degree of flexibility. - Problem solving...
-
D365 F&o Functional Consultant
hace 4 días
San José, Costa Rica Hitachi Solutions Ltd A tiempo completo**Company Description** **Company Description** **Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned,...
-
Consultor Funcional Microsoft Dynamics 365 F&O
hace 4 semanas
San José, San José, Costa Rica Modern Talent Hub Es A tiempo completoEn **Modern Talent Hub** queremos convertirnos en la central que conecte el talento que requiere la industria **Tecnológica en América Latina**, y por eso necesitamos de profesionales como tú.**_ ¿_**Te gustaría trabajar para un partner de Microsoft?**Buscamos un profesional, un(a) **Consultor/a Funcional en Dynamics 365 F&O (AX) con más de 4 años de...
-
Microsoft Dynamics 365 F&O Specialist
hace 12 horas
San José, San José, Costa Rica Hitachi Solutions A tiempo completoAbout the Job:We are seeking a highly skilled Microsoft Dynamics 365 F&O Specialist to join our team at Hitachi Solutions. As a key member of our implementation team, you will be responsible for contributing to the development of Hitachi intellectual property and Packaged Services initiatives.Responsibilities:Contribute to the development of Hitachi...
-
San José, San José, Costa Rica Hitachi Solutions Ltd A tiempo completoAbout UsAt Hitachi Solutions Ltd., we have earned, and continue to maintain, a strategic relationship with Microsoft. We have a long and rich history of innovation, financial strength, and international presence of one of the world's largest companies.Job DescriptionWe are seeking a highly skilled Dynamics 365 F&O developer to join our team. The successful...
-
Monetization Tm
hace 7 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo2+ years of demonstrated people management/leadership role. - Experience using data and metrics to drive improvements. - Creative and analytical problem solver with a passion to provide excellent customer service. - Demonstrated success in delivering results in a fast-paced, rapid-growth environment. - Proven track record of operational excellence....
-
Consultor Funcional Dynamics 365 F&O
hace 6 días
San José, San José, Costa Rica Modern Talent Hub A tiempo completoEn **Modern Talent Hub** queremos convertirnos en la central que conecte el talento que requiere la industria **Tecnológica en América Latina y Europa**, y por eso necesitamos de profesionales como tú.**_ ¿_**Te gustaría forma parte de uno de las mayores consultoras internacionales experta en la implantación de soluciones Microsoft Dynamics...
-
Dynamics 365 F&o Functional Analyst
hace 4 semanas
San José, Costa Rica Smash CR A tiempo completoSMASH, Who we are? We are agents for tech professionals in Costa Rica and Colombia that help them build careers in the United States. - We believe in long-lasting relationships with our talent. We invest time getting to know them as individuals and understanding what they are looking for as their professional next step. - We aim to find the perfect match....
-
Manager, Creator Comp Ops, Amp
hace 7 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo2+ years of demonstrated people management/leadership role. - Experience using data and metrics to drive improvements. - Experience working effectively across functional teams, building cross-functional relationships, and representing the interests of the customer to internal teams like Finance and Operations. - Experience working at a large company with...
