Customer Service Associate
hace 2 semanas
TransPerfect Is More Than Just a Job
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
Customer Service Associates are responsible for in-bound calls displaying great customer service skills to ensure highest level of customer satisfaction.
- Uses proper phone etiquette to provide great customer service for incoming calls for various cases and projects
- Communicates effectively and address customers’ needs to provide accurate information, process inquiries, and solve problems. Escalates the calls as needed
- Documents all calls appropriately, and follows all procedures as dictated by policy and procedures
- Conducts themselves in a professional manner at all times - adheres to structured internet rules and regulations on the call center floor
- Attends all scheduled training as required
- Accomplishes other general tasks as required or necessary
Qualifications:
- High School Diploma or GED.
- Must be 18 years or older.
- Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy.
- Professional Proficiency (speaking, listening, and reading) in English and Spanish.
- Ability to deal with customers from diverse backgrounds.
- Quality Customer Service Skills.
- Ability to handle escalated calls, with empathy and professionalism.
- Decision making and problem-solving skills.
- Excellent time management skills.
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.
-
Customer Service Associate, Ft Remote
hace 6 días
San José, Costa Rica FragranceX.com A tiempo completo**Customer Service Associate** - **This is a full-time, remote job, work from home, from anywhere!**_ Customer Service Associates are the first human touchpoint for our customers, and you must be pleasant, a good listener, and even-tempered. We expect every call to be answered on the first ring to support our industry-leading service experience. Phones are...
-
Customer Service Team Lead
hace 6 días
San Francisco, Costa Rica Bosch Group A tiempo completoCompany Description - _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...
-
Customer Success Associate
Encontrado en: Talent CR S2 - hace 2 semanas
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a Customer Success Associate to manage a set of assigned accounts to help promote a high level of customer satisfaction, successful product use, and customer retention. You will be the primary contact for important customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted...
-
Customer Service
hace 5 días
San José, Costa Rica TD SYNNEX A tiempo completo**About the Role** Provides entry-level customer response for pre sales requests including pricing, services, and/or deal registrations in support of a large group with more complex solutions. **What You'll Do** - Provides the first call response focused on providing pricing and quoting for customer identified solution. - Performs deal registration,...
-
Associate Customer Success Manager
hace 4 días
San José, Costa Rica cloudpay A tiempo completo**Daily Duties and Responsibilities**: - To stand as CloudPay single point of contact facing the assigned Customer portfolio - To ensure the appropriate transition from the setup of the new client to the adoption of the service model including the usage of consolidated services systems (Reporting, Invoicing, KPI, etc) - To ensure the coordination of the...
-
Associate Customer Support
hace 2 semanas
San José, Costa Rica DXC Technology A tiempo completo**_ Responsibilities: _** - Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources. - Monitor the service event through completion for compliance. - Manage the service requests of customers through different access channels. - Reviews customer feedback related to customer...
-
Bilingual Customer Service Multi Client Group
hace 5 días
San Francisco, Costa Rica Bosch Group A tiempo completoBosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations...
-
Customer Service Reps
hace 6 días
San José, Costa Rica Magnalux US Inc. A tiempo completoMust speak english. Will be handling in and outbound customer service calls. You will handle customers accounts that order often. You will be expected to maintain the accounts and provide excellent service to them. Proficient with basic computer skills. This position has a weekly base pay of 200,000 colones and also commission that is paid on monthly sales...
-
Trilingual Customer Service Team Lead
hace 2 días
San Francisco, Costa Rica Bosch Group A tiempo completoCompany Description - _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...
-
HR Service Associate
Encontrado en: Talent CR S2 - hace 2 semanas
San José, Costa Rica Smith+Nephew A tiempo completoHR Service Associate (Coyol, Alajuela) Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. What will you be doing? Customer Service Delivery Deliver a quality and professional service to all customers Resolve day to day customer service enquiries, issues and complaints, escalating as...
-
Airport Customer Service Ambassador
hace 5 días
San José, Costa Rica SITA A tiempo completo**Overview**: **_WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** As an Airport Customer Service Ambassador, your will be accountable for the correct functioning and maintenance and promotion of our equipment, including SelfCheck in Services with passengers at the airport. **_...
-
Airport Customer Service Ambassador
hace 4 días
San José, Costa Rica SITA Switzerland Sarl A tiempo completoOverview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** As an Airport Customer Service Ambassador, your will be accountable for the correct functioning and maintenance and promotion of our equipment, including SelfCheck in Services with passengers at the airport. **_ WHAT...
-
Customer Service Sales Representative
hace 2 días
San José, Costa Rica Virtual Staffing LLC A tiempo completo_**COMPANY IN THE USA IS HIRING REMOTE INTAKE SPECIALISTS WITH EXPERIENCE IN CUSTOMER SERVICE AND SALES!!!**_ - **Pay Rate: $5 - $6 per hour (Depending on skills and experience, working 40hrs per week)**_ **Description**: A legal Intake Specialist receives and qualifies new and prospective clients for law firms. They are responsible for managing the...
-
Customer Service Rep
Encontrado en: beBee jobs CR - hace 2 semanas
San José, San José, Costa Rica Tech Data Costa Rica A tiempo completoProvides telephone and e-mail support to customers in resolving simple shipping, credit, returns issues and entry level product support.Follows procedures and guidelines to provide service to customers in a timely manner.Essential Duties & Responsibilities RequiredProvides the highest level of customer service at all times to internal and external customers...
-
Customer Service Agent 1 for Travel
hace 4 días
San Francisco, Costa Rica Bosch Group A tiempo completoCompany Description - _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...
-
Customer Support Associate
hace 4 días
San José, Costa Rica MicroPort Orthopedics S.A. A tiempo completoAt MicroPort, we relentlessly strive to master every detail of our medical solutions to prolong and reshape the lives of patients everywhere. We welcome motivated and talented people who want to join our dynamic and inclusive company, working together to deliver meaningful medical breakthroughs. To accomplish this, we hold true to our core values of Quality,...
-
Customer Service Rep
Encontrado en: beBee jobs CR - hace 4 días
San José, San José, Costa Rica Tech Data Costa Rica A tiempo completoProvides telephone and e-mail support to customers in resolving simple shipping, credit, returns issues and entry level product support.Follows procedures and guidelines to provide service to customers in a timely manner.Essential Duties & Responsibilities RequiredProvides the highest level of customer service at all times to internal and external customers...
-
San Pedro Customer Service
Encontrado en: beBee S CR - hace 4 semanas
San Pedro, Costa Rica Foundever™ A tiempo completoAbout Us Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter. Job Summary Objective Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met...
-
Customer Service Positions
Encontrado en: Talent CR S2 - hace 2 semanas
San José, Costa Rica Smith+Nephew A tiempo completoCustomer Service Positions (Coyol, Alajuela) Life Unlimited. At Smith and Nephew we design and manufacture technology that takes the limits off living. About the role This role provides customer service support to take orders from hospitals, clinics and surgical centres to ensure inventory is replenished and orders are placed upon request. What...
-
San José, Costa Rica GRUPO STT A tiempo completoEmployee Lifecycle Management Associate Specialist Position summary The Employee Lifecycle Management team focuses on HR lifecycle support and provides customer service and advisory support to managers, employees, HR and business partners on global HR systems and processes and ensuring end-to-end process completion in line with customer focused principles to...