Customer Service Representative
hace 2 semanas
A Customer Service Representative takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers’ needs or issues and providing helpful solutions to their problems. In this role you will be responsible for Service Level Agreement (SLA) compliance, Process compliance, customer interactions, knowledge management in order to meet the client goals. You will be working for our client on behalf of its partners as frontline staff supporting the clients by delivering a high-level customer experience.
Qualifications:
Basic
- High School Diploma or GED Equivalent
- Strong command in English Language, B2+ Minimum (BELT)
Preferred Experience In:
- Answering or making calls to Customers to support them on their needs or queries
- Explaining possible solutions to ensure that customers feel valued and supported through active listening
- Engaging with irate customers to diffuse tense situations
- Working with KPIs and striving to exceed them to delight customers
- Sales pitch and recommendations for products or services that may better suit client needs
- Learning and innovation through training and continuous improvement sessions
Additional Skills and Competencies:
- Customer focused: Having a passion to provide an exceptional service to clients by exceeding expectations
- Confident telephone manner with strong communications skills
- Positive attitude: seek a positive side to every situation, being proactive both in thought and action.
- Integrity: Ability to handle confidential information displaying values that enable decisions to be made in a fair and honest manner
- Quick Thinker: Having the ability to interpret and respond to information using logical thinking to provide an appropriate and timely response
- Team Player: resourceful, with the ability to work collaboratively with leaders and the wider team
- Experience promoting and/or selling products and services to fit the needs of each client
- Strong attendance, performance and adherence to policies are essential for this role
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
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