Manager, Salesforce Service Management

hace 4 días


San José, Costa Rica Pfizer A tiempo completo

Why Patients Need You

Technology impacts everything we do. Pfizer’s digital and ‘data first’ strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.

What You Will Achieve

As a Manager, you provide guidance to operational teams for managing projects. Your planning skills will help in preparing forecasts for resource requirements, and providing areas of improvement for products, processes or services. Through your comprehensive knowledge of principles, concepts and theories of the discipline, you will also work towards advancing new concepts and methodologies. You will be able to take a leadership role to facilitate agreements between different teams.

It is your hard work and dedication that will help in making Pfizer ready to achieve new milestones and help patients across the globe.

How You Will Achieve It
- Provide guidance, lead/co-lead projects, manage own time to meet objectives and plan resource requirements for projects across the department.
- Prepare and deliver operational updates to business stakeholder groups and solution delivery leads.
- Ensure alignment across the Pfizer Digital organisation and service providers effectively utilizing the Pfizer Digital organisation.
- Create a culture of Continuous Improvement including creating new projects focused on technical and organizational issues and monitoring improvement efforts.
- Manage contract resources to deliver services, projects & operating support models for delivered solutions and ensure technology solutions meet the needs of the business.
- Manage and give technical direction to the support team, prioritizing support resources, troubleshooting, tactical issue resolution, and strategic problem remediation.
- Establish an environment where the Scrum team can be as effective as possible, addressing team dynamics, and ensuring a good relationship between the development team and product owner.
- Manage global digital services in conjunction with the product & service owners.
- Assist in managing consulting/contractor staff in execution of User Experience (UX) activities for assigned projects.
- Partner with the Digital Marketing and User Experience Lead on design thinking principles and vision.

**Qualifications**:
Must-Have
- Bachelor's Degree
- 5+ years’ experience
- Demonstrated progressive experience successfully designing, delivering and maintaining Information Technology business solutions
- Hands-on experience in developing and deploying analytical platforms
- Excellent interpersonal and communication skills with the ability to build relationships and deliver effective presentations to a variety of audiences
- Demonstrate effective organization and time management
- Ability to work independently and multi-task effectively

Nice-to-Have
- Master's degree
- Relevant pharmaceutical industry experience
- Experience with agile methodology and continuous delivery approaches
- Proven relevant progressive experience as an Informational technology professional, preferably in a pharmaceutical industry

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Information & Business Tech

LI-PFE



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