Operations Bill to Cash-collections Senior Analyst

hace 2 semanas

San Francisco, Costa Rica Bosch Group A tiempo completo

**Job Description** Position Summary**

The Accounts Receivable analyst is responsible for the Bill to Cash end-to-end process in the Business Service Center. Work to understand the processes and activities required in the invoice to cash process through training, skill acquisition and continuous improvement.

**General Job Responsibilities**
- The Collections Analyst is responsible for various activities in the Bill to Cash end-to-end process (B2C) in the Business Service Center, with assistance from a Team Lead, including:

- Research and reconcile high complexity overdue accounts/invoices.
- Maintain accurate record of past due accounts and collection efforts.
- Process and send statements.
- Maintain customer files.
- Performs customer portfolio auditing functions accurately and meets audit deadlines.
- Handle customer communication for the business unit.
- Follow up on payment on accounts and customer deductions, resolve short pays, debit memos and unused credits with customer.
- Implement and improve best practices and processes defined by the company, to work with high standards of quality.
- Maintain high complex customer accounts and all support documentation required.
- Review and maintain updated WI within the team by making the necessary changes to it and be able to present to Regional Process Owners (RPO) updated Work Instructions.
- Working closely with Central Controlling (CTG) and Sr. Management to understand and explain to others account reconciliations.
- Reporting the amount of cash posted to managers and responding to follow up variance questions with adequate research and supporting documentation.
- Management reviews, special projects and ad hoc requests are all part of normal job duties.
- Support the definition and follow Key Performance Indicator (KPI)
- Coordinate small teams and support management in the workload distribution.
- Generate work-plans to meet assigned tasks and manage workload balances.
- Collaboration in improvement activities and projects.
- Work in a team environment, which involves collaboration and use of team-based methods and tools.
- Identify issues on a timely manner and provide visibility to the management team when something may have impact in the operation also providing possible solutions to it.
- Implement quality controls to ensure standard process is followed.
- Assist peers, interns, associates, juniors and experts perform their responsibilities with optimal quality.
- Assessment of difficult cases (non
- systematic, non-standardized), detection of weak points and creation of corrective measures.
- Reports and addressing customer inquiries.
- Attend and/or contribute on trainings (both internal and/or external). Prepare and present training to associates.
- Perform other functions related to the position.

**Qualifications**
- Advanced student in accounting or a related field (Accounting, Business Administration)
- Strong computer skills including MS Office (Excel) and Adobe Reader, banking portals, and other ERP systems, SAP is a plus.
- Knowledge of accounts receivable processes including account reconciliation.
- Minimum of 4/ 5 years in an accounts receivable role, or accounting experience. Experience in a Shared service center is a plus.
- English level B2+ or C1.
- Teamwork.
- Communication.
- Result orientation.

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