Remote Heightened Security Specialist

hace 2 semanas

Heredia, Costa Rica Experian A tiempo completo

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

**Job Description**:
The Remote High Security Area (RHSA) Specialist position is responsible for monitoring and supporting Experian’s RHSA solution. Providing a great experience by delivering real-time support while ensuing Experian’s commitment to maintaining customer data.

**Key Responsibilities**:

- Conduct real-time monitoring and trending of RHSA events, for multiple locations.
- Report and work closely with the Operations and System Teams to manage and resolve downtime.
- Escalate or resolve events\issues as needed.
- Work with users & Operations to further optimize environmental variables to prevent false positive events.
- Create\maintain reporting for agents, teams, and programs to provide recommendations & analytics of areas of opportunity. (Repeat offenders, false positives, and\or poor configuration)
- Work with Vendor & Operations teams to continually improve RHSA solution. (Enhancements, configuration, ect)
- Administrative tasks\processes within the solution to include (maintenance, onboarding new groups, new hire onboarding process, ect)
- Other related duties as assigned.

**Qualifications**:
**Requirements**:

- 1+ year(s) experience in administrative\support role is desirable.
- Must have a good working knowledge of Excel and other Windows based programs (Word, PowerPoint, etc.), with the ability to organize/analyze data in a structured manner.
- High School Diploma or GED
- Schedule Flexibility (Including weekends and holidays). This is a must.

**Inherent Characteristics**
- ** Customer Focus**: must demonstrate competency in dealing with all levels of employees /management and building strong relationships with teams and all organizational customers.
- ** Analytical Skills**: ability to understand data, form conclusions, and make recommendations supported by the data at hand.
- ** Drive for Results**: ability to work under pressure, meet deadlines and be accountable for performance.
- ** Time Management**: must be able to multi-task or move quickly between tasks, be detail oriented and demonstrate strong organizational skills.
- ** Interpersonal skills**: must demonstrate excellent interpersonal skills with all levels of organizational customers and team members.
- ** Written/Verbal Communication**: must possess the ability to convey thoughts and concepts effectively, accurately, and concisely, and provide information to all organization customers.
- ** Problem Solving**: must demonstrate the proactive ability to find and define problems, understand business impact, identify solutions, and provide recommendations for corrective action.
- ** Decision Quality**: must possess the ability to work independently, establish priorities and demonstrate good judgment skills.

Additional Information

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish - and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action

The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

Find out what is like to work for Experian and discover the Unexpected

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