Continuity of Business

hace 4 semanas


Heredia, Costa Rica Citi A tiempo completo

**Responsibilities**:

- The COB & CM Senior Analyst supports Citigroup's Continuity of Business (COB) organization within Global Operations & Technology Risk Management (OTRM).
- Produce requirements documentation in both written and diagrammatic form.
- Data analysis and Excel modeling skills.
- Business knowledge of documentation type and purpose.
- Ability to work on multiple projects simultaneously.
- Track record as a strong analyst - recognized as able to deliver work in pressured environments.
- Hands on approach and able to manage own work load whilst taking direction.
- Attention to detail and ability to discuss document and confirm process flows.
- Sufficiently experienced to provide feedback for areas of improvement and realign strategy accordingly.
- Collaborative approach, must be able to work closely with senior business sponsors and promote consensus decisions that are right for the organization.
- Flexibility and Autonomy are essential as some travel and out of hours work may be required.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.

**Qualifications**:

- 5-8 years Experience in Third Party/third party oversight, risk and relationship management.
- Experience of technology project management, Data modeling and workflow mapping.
- 2+ years experience working with internal/external audit/regulatory groups is preferred.

**Education**:

- Bachelor’s/University degree or equivalent experience

**Our people make all the difference in our success.**

**Responsibilities**:

- Understand how the COBTRAC, ICOBQ, COGNOS Reporting, Management Dashboard systems integrate with overall organizational business functions and processes from a recoverability, planning and testing perspective.
- Hands on working experience with FUSION tool (Sales Force) will be added advantage.
- The Business Analyst provides technical and business support for users of above Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency, and effectiveness improvements to help us and the business succeed.
- Start of day checks, continuous monitoring, and regional handover.
- Develop and maintain various business and technical support documentation.
- Assess risk and impact of production issues and escalate to technology team in a timely manner.
- Partners with appropriate support and development and production support team to prioritize bug fixes and support PAT, UAT and PROD validations.
- Engages in post implementation analysis to ensure successful system design and functionality.
- Ensures essential procedures are followed and helps to define operating standards and processes.
- Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
- Directly impacts the business by ensuring the quality of work provided by self and closely related work teams.
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Performs other duties and functions as assigned.
- Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.
- Provide guidance on feedback reviews with development teams, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.
- Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
- Requires awareness of audit and compliance related issues.
- Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
- Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders.
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
- Understanding of technology and development life cycle processes (SDLC, technology operations, business continuity, etc)
- Ensure system production releases are implemented and rolled out per specifications.
- Develop and facilitate User Acceptance Testing and Postproduction Release Check-Out Testing
- Should be flexible to work over weekend to support data center test when required.
- Should be flexible to work in different shift hours to support APAC, EMEA and NAM regions whenever required.

**Qualifications**
- Advanced English level
- Certified in any following areas will be added advantage CBCP, IS


  • Knowledge Management

    hace 4 semanas


    Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT COSTA RICA** **IS LOOKING FOR A **KNOWLEDGE MANAGEMENT & BUSINESS CONTINUITY PLANNING LEAD GBS** **SENIORITY...

  • Assistant Finance Manager

    hace 4 semanas


    Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organization.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT COSTA RICA IS LOOKING FOR A**N **ASSISTANT FINANCE MANAGER** - **BUSINESS CONTINUITY PLAN** **SENIORITY LEVEL**: Junior...

  • Avp-business Resilience

    hace 3 semanas


    Heredia, Costa Rica Moody's A tiempo completo

    The AVP - Business Resilience Lead will report to the VP - Global Business Resilience Leader/Manager. The position is responsible for the management of a small team to coordinate across three business entities (including the regulated Ratings business) and partnering with the Crisis Program part of the team. This role is responsible for delivering Global...

  • Avp-business Resilience

    hace 3 semanas


    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. - Team/Department Description: Moody’s Corporation, Moody’s Shared Services, Risk Management, Global Business Resilience The Moody’s Enterprise Risk Management (ERM) team is part the Audit, Risk and Controls Department (ARC) within Moody’s...


  • Heredia, Costa Rica 11274 Citi Business Services Costa Rica, SRL A tiempo completo

    Job Purpose: As a member of the Citi’s Business Continuity Management (CBCM) Denial-of-Service (DOS) Testing Regional team, the Disaster Recovery Application Coordinator is responsible for working with the Application Teams in their test planning and execution for a portfolio of applications participating in a scheduled DOS Program event. This includes...


  • Heredia, Costa Rica 11274 Citi Business Services Costa Rica, SRL A tiempo completo

    Job Purpose: As a member of the Citi’s Business Continuity Management (CBCM) Denial-of-Service (DOS) Testing Regional team, the Disaster Recovery Application Coordinator is responsible for working with the Application Teams in their test planning and execution for a portfolio of applications participating in a scheduled DOS Program event. This includes...


  • Heredia, Costa Rica 11274 Citi Business Services Costa Rica, SRL A tiempo completo

    The Business Risk Senior Analyst accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as...


  • Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    The BISO is a dedicated security professional that is able to balance risk management and Cybersecurity requirements, leading a team of regional Business Information Security Officers. The role requires business acumen, technical acumen and strong consultative skills. Business operational understanding is critical because this role will engage with business...


  • Heredia, Costa Rica Citi A tiempo completo

    **Job Purpose**: The DOS program includes Data Center and Tech Room Site Level DOS Tests, quarterly and semi-annual Compliance DOS Tests, EUC Testing, and Volume Validation. **Job Background/context**: CBCM Denial of Service (DOS) is one of the organization’s key control disciplines, as determined by CITMP, therefore the position sits in OTRM Business...


  • Heredia, Costa Rica Citi A tiempo completo

    **Job Purpose**: The DOS program includes Data Center and Tech Room Site Level DOS Tests, quarterly and semi-annual Compliance DOS Tests, EUC Testing, and Volume Validation. **Job Background/context**: CBCM Denial of Service (DOS) is one of the organization’s key control disciplines, as determined by CITMP, therefore the position sits in OTRM Business...


  • Heredia, Costa Rica Citi A tiempo completo

    **Responsibilities**: - The COB & CM Senior Manager supports the Continuity of Business Office. - General management and leadership in a variety of activities. - Participate in and advance a wide array of business initiatives, as well as ensure the seamless functioning of the CoB organization. - Form trusting relationships with senior executives and...


  • Heredia, Costa Rica Global Services Business A tiempo completo

    **You will**: Define and coordinate the execution of testing procedures and develop test cases to serve the overall quality assurance process. Respond to the user's queries and concerns promptly Ensure that project deliverables meet customer specifications. Collaborating with Business Analysts, Project Leads and IT team to resolve issues and ensure solutions...

  • Business Activity Owner

    hace 3 semanas


    Heredia, Costa Rica 11274 Citi Business Services Costa Rica, SRL A tiempo completo

    The Operational Risk Analyst I is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the...

  • Sr IT Consultant

    hace 3 semanas


    Heredia, Costa Rica Manpowergroup CCA A tiempo completo

    Job Summary Lead the IT crisis management program by staying current on industry trends and creating a program maturity roadmap, overseeing the development and execution of enterprise crisis exercises, leading the implementation of program enhancements, leading crisis response activities as directed. Essential Responsibilities (The primary job duties this...


  • Heredia, Costa Rica Citi A tiempo completo

    **Responsibilities**: - Accomplishes results through the management of professional team(s) and department(s). - Contributes to standards around which others will operate. - Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. - Requires...


  • Heredia, Costa Rica Citi A tiempo completo

    **Job Purpose**: Responsible for the management of the day-to-day operations and staff for all RBE services, processes and teams. **Key Responsibilities**: - People management responsibility for a medium size team including development and training. - Set team goals, objectives, strategy, monitoring daily, weekly, and monthly metrics and performance. -...


  • Heredia, Costa Rica Citi A tiempo completo

    The Business Unit Manager is a senior management-level position responsible for accomplishing results through the management of a professional team or department. The team drives the overall administrative activities of the business. These tasks may include managing external audits, business continuity activities or addressing regulatory issues. The Business...


  • Heredia, Costa Rica Citi A tiempo completo

    **Key Responsibilities**: - Perform the processes associated with analysis, process and approval of the reimbursable of business expenses (RBE) for MX and LATAM following the guidelines of Citi Expense Management Policy as well as any other applicable procedures. - Assist Citi Users with inquires related to the RBE processes and provide training. -...

  • Process Analyst

    hace 3 días


    Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    **Responsabilities**: 1. Data Management a. Consolidate and migrate data from acquired entities. b. Ensure data integrity and compliance with regulatory standards. c. Develop data management strategies to support business continuity. 2. System Optimization a. Evaluate and recommend improvements to processes. b. Implement new business processes to...


  • Heredia, Costa Rica 11274 Citi Business Services Costa Rica, SRL A tiempo completo

    The Payroll Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate...