Saas Customer Success Manage
hace 1 semana
SaaS Customer Success ManagerThe SaaS Customer Success Manager works with new and existing customers to ensure that they are supremely successful with and delighted by Micro Focus SaaS solutions and services. He/she effectively onboards these accounts onto Micro Focus services, spurs usage in the early stages and afterwards, and builds high customer satisfaction. He/she works with his/her accounts proactively to drive adoption, as well as acts as the voice of your customers internally at Micro Focus SaaS. Creative, energetic and self-driven, he/she understands the customer and their use cases and knows how to be a trusted advisor and partner so companies stay and grow with Micro Focus SaaS. He/she can manage numerous customers at different stages of the customer lifecycle with ease. He/she understands the product in depth and then communicates that product to the users. He/she thrives in open-minded approach, adapts quickly to a changing environment, takes a global view, and is customer experience driven.
**_ Responsibilities: _**
- Plans and directs the delivery of contracted business activities throughout the contract's lifecycle (from business development through contract closure) for portfolio of contracts, not to exceed 6.
- Accountable for the financial performance of the contract - in terms of Revenue.
- Margin and Growth potential on the portfolio of contracts.
- Accountable for customer satisfaction with respect to annuity or outsourcing services.
- Establishes yearly budgets and controls expenses to achieve financial goals.
- Leads business negotiations for small contracts or portions of large contracts of >$5M for a region.
- Directs solution, operational service, partner, and sub-contractor teams that deliver services to the customer.
- Leads the account leadership team which is comprised of Sales, Delivery Management, & Client Management). In this capacity, responsible for:
- As appropriate to the contract agreement, assures compliance with the company and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.
- Directs the planning, assessment and development of new business opportunities in partnership with the company sales.
- Develops and nurtures senior mgmt level relationships with the customer.
- Significant contributor to the development of long-term strategic account plan; leads substantial portions of the strategic account plan.
- Pro-actively contributes to the customer's business improvement, planning and budgeting process.
- Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation, change management and communication.
- Maintains effective communication with and between all functional areas of the account team, as well as with the company at large including its executive leaders.
- Establishes and oversees a client governance structure that comprises comprehensive, coherent processes and communications between customer, the company, service providers, and partners.
- Leads the Customer Management Office which includes Account Delivery Manager.
- Generates additional revenue thru "product pull thru" after an MS outsourcing.
**_ Education and Experience Required: _**
- Bachelors Degree or equivalent combination of education and experience.
- 2 plus years' relevant Client Mgmt & 5-7 years industry experience.
- Track record of managing a mid-sized portfolio of Annuity Services.
- Proven track record in business P&L management, financial concepts and contract law.
- Experience in developing executive level customer relationships including good negotiation, presentation and communication skills.
- Proven track record in leading virtual teams, influential, able to work across organizational boundaries, dealing with ambiguity and setting up internal networks.
- Note: Annuity Services comprised of sophisticated support services, out-tasking, or outsourcing.
**_ Knowledge and Skills: _**
- Demonstrate knowledge of corporate policies, markets and processes, financial management and program management.
- Demonstrate mastery to state-of-the-art technical, functional or business knowledge; emphasis is on depth of knowledge in a specialized area.
**Job**:
Services
**Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status
-
Manager, Customer Success
Encontrado en: Talent CR S2 - hace 2 semanas
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Customer Success team. As Manager of Customer Success , you will build and manage a team of Customer Success professionals and partner with other Managers and Sr Manager of Customer Success in Costa Rica and the Director of Customer Success in the US to execute on the...
-
Customer Success Manager I
Encontrado en: Talent CR S2 - hace 1 semana
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a Customer Success Manager to manage a set of assigned accounts to help promote a high level of customer satisfaction, successful product use, and customer retention. You will be the primary contact for important customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted...
-
Customer Success Representative
hace 2 días
San José, Costa Rica Veeam Software A tiempo completoVeeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward. With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. The Veeam Data Platform...
-
Customer Success Renewal Manager
Encontrado en: Talent CR S2 - hace 2 semanas
San José, Costa Rica Smartsheet A tiempo completoAs Customer Success Renewal Manager , you will support the Customer Success Organization in driving a portfolio of customer renewals. The ideal Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal...
-
Customer Success Associate
Encontrado en: Talent CR S2 - hace 1 semana
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a Customer Success Associate to manage a set of assigned accounts to help promote a high level of customer satisfaction, successful product use, and customer retention. You will be the primary contact for important customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted...
-
Manager, Customer Success, Strategic Account
hace 7 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce. - 5+ years professional experience developing and leading teams while driving organizational goals. - Bachelor's degree or equivalent practical...
-
Manager, Customer Success, Strategic Account
hace 6 días
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce. - 5+ years professional experience developing and leading teams while driving organizational goals. - Bachelor's degree or equivalent practical...
-
Customer Success: Full-Time Opportunities
Encontrado en: Talent CR S2 - hace 1 semana
San Jose, Costa Rica Microsoft A tiempo completoOverview Come build community, explore your passions and do your best work at Microsoft with thousands of University graduates from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead. Customer Success Account Managers develop, maintain, and build upon...
-
B2b Saas Partnership Manager
hace 3 días
San José, Costa Rica Discovered A tiempo completo**About Us**: Join us at Discovered Performance Hiring software as we aim to revolutionize talent acquisition for small and mid size businesses. We're looking for a dynamic B2B SaaS Partnership Manager to expand and energize our partnerships ecosystem, driving growth and innovation. **The Role**: As our Partnership Manager, you'll be responsible for...
-
Associate Customer Success Manager
hace 1 día
San José, Costa Rica cloudpay A tiempo completo**Daily Duties and Responsibilities**: - To stand as CloudPay single point of contact facing the assigned Customer portfolio - To ensure the appropriate transition from the setup of the new client to the adoption of the service model including the usage of consolidated services systems (Reporting, Invoicing, KPI, etc) - To ensure the coordination of the...
-
Sr. Customer Success Manager, Strategic Account
hace 7 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce. - Bachelor's degree or equivalent. - Experience building customer relationships, identifying business opportunities for clients and increasing...
-
Sr Customer Success Manager, International Seller Services
Encontrado en: Talent CR S2 - hace 2 semanas
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAre you interested in innovating to deliver an excellent level of service to Amazon’s Selling Partners? Join us as a Senior Account Manager at Amazon International Seller Services (ISS).Our mission is to make Sellers successful on Amazon. Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the...
-
Manager, Customer Success, Strategic Account Services
Encontrado en: Talent CR S2 - hace 2 semanas
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoThe Strategic Account Services (SAS) organization is seeking a Manager, Customer Success to lead a team of Strategic Account Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store.In this role, you’ll be responsible for all business and operational objectives of your Strategic Account Management...
-
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoExperience: 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management ,Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships. - Education: Bachelor's degree or equivalent. - Goal Attainment: Demonstrated success...
-
Support Engineer Tier Ii
hace 6 días
San José, Costa Rica Micro Focus A tiempo completoMicro Focus is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time. Micro Focus is seeking a Change Guardian - Support Engineer Tier II to join its...
-
Client Success Associate
hace 1 día
San José, Costa Rica Agency Growth Team A tiempo completoDo you LOVE serving clients, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you ready to push clients forward, consult heavily on their day-to-day achievements and help them scale to successful new...
-
Customer Success Technical Solution Analyst
Encontrado en: Talent CR S2 - hace 1 semana
San José, Costa Rica Splunk Inc A tiempo completoSplunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...
-
Customer Support Specialist
hace 1 día
San José, Costa Rica Nitel A tiempo completo**the position** You are all about the customer! You can’t just deliver customer service you are compelled to deliver AWESOME! You are the liaison between Nitel and the customer, serving as the customer’s advocate while balancing doing the right thing for the business. You focus on account retention and incremental growth opportunities within existing...
-
Customer Trust Analyst
hace 1 día
San José, Costa Rica Splunk A tiempo completo**About Splunk**: Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each...
-
Bilingual Program Success Associate
hace 2 semanas
San José, Costa Rica TreviPay A tiempo completoAt TreviPay, we believe in continuous improvement through disruptive innovation. By harnessing 40 years of experience, technology investments and a desire to help businesses reach their full potential, we have expanded our portfolio of credit and payments technology solutions and blended them with a unique local touch that drives deeply into geo-specific...