Support Engineer Tier Ii

hace 3 semanas


San José, Costa Rica Micro Focus A tiempo completo

Micro Focus is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time.

Micro Focus is seeking a Change Guardian - Support Engineer Tier II to join its CyberRes SaaS organization. The company is seeking customer-friendly individuals with strong IAM experience to help support their expanding AWS-based SaaS offering. New team members will provide customer and cloud infrastructure support for our Change Guardian product offering.

This position is an excellent opportunity to increase your existing IAM, AWS, and customer implementation and support skills, with room for advancement into site-reliability-engineering, development, professional services, leadership, and other roles.

Primary Responsibilities
- Troubleshoot and resolve issues with our Change Guardian SaaS offering. The team will be responsible for both product-related and cloud (AWS) infrastructure problems.
- Take direct ownership of customer issues from end to end, resolving all requests and incidents.
- Categorize and prioritize Change Guardian support requests utilizing ticketing to track issues and provide up-to-date status and information.
- Work with our Site Reliability Engineering (SRE) team to help deploy new Change Guardian and containers to AWS.
- Assist customer success team with on-boarding customers to Micro Focus's Change Guardian and IAM SaaS offering.
- Assist with user identity and access management, such as new SaaS user setups and password resets.
- Recommend and perform system upgrades and patching of the IAM SaaS environment on AWS.

Education and Experience Required
- Bachelor of Science in Computer Science, Information Technology, a related field, or equivalent experience or certification.
- 4+ years customer support, IT operations, or help desk experience.
- 2+ years direct experience in either managing or implementing identity and access management (IAM) technology either on-premises or within AWS or Azure-based deployments.
- Hands on experience with AWS cloud environments.
- Experience managing Linux-based systems in a cloud environment.
- Advanced English Level

Preferred Qualification (plus)
- Experience with Docker or Kubernetes, desired.
- Experience with compliance programs and frameworks such as NIST, CIS, HIPPA, ISO 27001, GDPR, FedRAMP/FISMA, SOC 2, or PCI DSS is a huge plus.

Why Work Here?

Micro Focus's CyberRes SaaS team is an entrepreneurial environment that puts people first. We believe that helping our employees grow in their careers helps them better support our customers. The most significant investment we can make to improve our business is in our people.

LI-DO1

**Job**:
Services

**Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status



  • San Francisco, Heredia, Costa Rica Foundever A tiempo completo

    Developer Support EngineerReq ID#: 384078Heredia, Costa Rica, No Selection, CRJob Description:About UsDeliver a competitive advantage for your brand with deeper customer connections in the moments that matter.Job SummaryObjectiveThe Developer Support Engineer will handle the most complex technical integrations in customer support and act as a subject matter...


  • San José, Costa Rica Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Software Engineer

    hace 7 días


    San José, Costa Rica Datasite A tiempo completo

    Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What’s yours? Invest...


  • San José, Costa Rica SchoolMint A tiempo completo

    SchoolMint is a parent-school interactions platform helping schools and parents save a lot of money and time by bringing all the manual processes like enrollment, payments, communication and all other interactions to mobile and web. We are looking for a Tech Support Specialist who will provide support to customers in English and Spanish, with a focus on...


  • San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for an experienced **Client Systems Administrator/Desktop Engineer** with a solid technical background to join our Client Engineering team. The Client Engineering team is responsible for providing a seamless, efficient, positive, and secure client systems experience across a growing global environment. In 2005, Smartsheet was founded...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Have you ever thought about what it takes to detect and prevent fraudulent activity in hundreds of millions of eCommerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and...


  • San Pedro, Costa Rica CRG Solutions A tiempo completo

    **Location: Mexico (Remote)** **Role : Support Engineer with ADF** **Description** As a support engineer in CSS, working directly with customers on issues with primarily Azure Data Factory, Azure Synapse Analytics Pipelines Dataflow or Azure Fabric. Acts as the final point of escalation and resolution for advanced technical support for highly complex...

  • Systems/network Engineer

    hace 3 semanas


    San José, Costa Rica TD SYNNEX A tiempo completo

    **Job Summary**: Are you a Skilled Systems/Network Engineer looking for a new opportunity? At TechData; a TD SYNNEX Company, we offer schedule flexibility, a great culture, and opportunities for personal and professional growth. As a Systems/Network Engineer you will act as the main engineering and technical expert and/or Highest level of technical support...

  • Software Engineer

    hace 7 días


    San José, Costa Rica Datasite A tiempo completo

    Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What’s yours? Invest...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience - Bachelor's degree or equivalent - Experience handling confidential information Have you ever thought about what it takes to detect and prevent fraudulent activity in hundreds of millions of eCommerce transactions across the globe? What would...


  • San José, Costa Rica Joby Aero, Inc. A tiempo completo

    Avionyx Overview: IT Service Desk Engineer Job Overview: An IT Site Admin would operate on premise at a Joby worksite providing Tier 2/3 support for network, server, storage, conference media, telephony, and R&D compute systems. Operating in conjunction with the IT Network and IT Infrastructure teams as on-site resources to troubleshoot, implement, and...

  • Tooling Engineer II

    hace 2 semanas


    San José, Costa Rica Smith+Nephew A tiempo completo

    Tooling Engineer II (Coyol, Alajuela) Life Unlimited. En Smith+Nephew diseñamos y manufacturamos tecnología que elimina los límites de la vida. ¿Eres un apasionado por la ingeniería y quieres ser parte del futuro de las ciencias médicas? En esta posición estarás realizando todo tipo de actividades de investigación, desarrollo, innovación,...


  • San José, Costa Rica Splunk Inc A tiempo completo

    Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...


  • San José, Costa Rica Emerson A tiempo completo

    **In this Role, Your Responsibilities Will Be**: - Responsible for providing technical support, consultation and on-site/remote diagnostics on Emerson Automation Solutions products/systems, including DeltaV DCS and, DeltaV SIS (Safety Instrumented Systems), AMS Device Manager, Wireless Solution and PlantWeb installations for systems in Asia Pacific, Europe,...


  • San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...


  • San José, Costa Rica Manpowergroup CCA A tiempo completo

    AI and Machine Learning Technical Support Engineer **Role & Responsibilities**: Work with a broad range of customers from small development shops and independent software vendors (ISVs) to Fortune 500 companies. Provide accurate information, and help resolve the most technically challenging, critical and highest impact problems for developers regarding...


  • San José, Costa Rica Splunk Inc A tiempo completo

    Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...


  • San José, Costa Rica OfficeSpace A tiempo completo

    OfficeSpace Software is the workplace management platform enabling the future of work, with software that helps teams plan, connect, and perform in the hybrid workplace. 1,000 of the world’s top organizations use OfficeSpace to get the most out of their space and connect the people in it, with intuitive space planning, desk and room booking, employee...

  • Data Engineer II

    hace 3 semanas


    San José, Costa Rica Chainalysis A tiempo completo

    Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where...

  • Iam Engineer

    hace 1 día


    San José, Costa Rica L. L. Bean A tiempo completo

    We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we’re all outsiders. And if it’s outside, we’re all in. Exciting opportunity for an Identity and Access Management Engineer to join our team as we build out our new IGA environment and evaluate our PAM...