Client Service
hace 3 semanas
Moody’s Analytics helps capital markets and risk management professionals worldwide respond to an evolving marketplace with confidence. The company offers unique tools and best practices for measuring and managing risk through expertise and experience in credit analysis, economic research and financial risk management.
In this role, you will be a part of the team that supports our clients in their usage of the Moody’s Analytics PFaroe risk management and valuation technology. This is an opportunity to develop your career in Financial Services by supporting world-class software. You will obtain a broad knowledge of the pensions landscape by assuring that our products, financial models and technology are being used effectively to add value to our clients’ businesses.
**Responsibilities**
- Follow established processes to deliver time-sensitive results to clients
- Identify improvements to existing procedures and work with the relevant teams to see them implemented
- Communicate effectively and develop excellent working relationships with colleagues within Client Service and in partner teams such as Environments, Product, etc.
- Identify, capture, and channel client feedback on product features and functionality to our Product Managers.
- Originate content for our client Knowledge Base.
- Manage and escalate requests appropriately while maintaining ownership of the client interaction and delivery solution.
- Bachelor's degree required with concentration in a numerate, semi-numerate, or computing discipline
- Ability to follow established processes whilst also identify improvements to them
- Experience coping with time-sensitive deadlines and working as part of a small team to meet daily targets
- Experience supporting or working with technology a plus
- Knowledge of SQL Server a plus.
- Strong customer service skills, an eagerness to excel and be part of a dynamic, fast growing team.
- Strong analytical skills and persistence in problem solving.
- Attention to detail and the ability to learn quickly.
- Excellent verbal, written, and organizational skills.
- Demonstrated creativity, flexibility, enthusiasm and willingness to learn.
Buyside Solutions OU
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