Front Office Administration Paca

hace 4 semanas


Heredia, Costa Rica Bayer A tiempo completo

**Front Office Administration PACA**

When you show proactivity and ambition, we’ll harness it through a variety of opportunities and challenges in the diverse areas of our business - all with a strong and meaningful purpose. Where do you want to go? What do you want to do? How do you want to make a difference? The choice is yours, and we’ll help you get there. **Be better together. Be Bayer.**

**YOUR TASKS AND RESPONSIBILITIES**
- Front office is the contact point for individual queries regarding to the status of current administrative tasks of defined HR processes (such as: employment letters, social security processes, personal file documentation, updated documentation, Medical Insurance, time management module administration, vacation reports and related).
- The position take ownership for the resolution of those queries ensuring timely, accurate and value add responses.
- Guarantee an equative attention service for all the different divisions and types of employees (Sales, administrative, product supply plants, research and development sites and Shared Service Center).
- Support the development, maintenance and improvement of a detailed knowledge management of designated processes and interfaces for countries covered (user access for the regional HR Platforms).
- Support in the execution of different projects or processes delegated from the back HR services (Talent Management, Total Rewards and Benefits, Mobility, Payroll) and HRBP or Labor Expert.
- Drive local support and knowledge for incident/problem management for local topics based on global steering and rules.
- Manage the termination processes (resignations, retirement, and dismissal) in order to assure to comply with all local legal requirements.
- Manage the topics related to the local internal movement within the country and the relationship with local vendors and participants.
- Manage and ensure the onboarding/hiring processes for new employees (registration in social security, new hire employee file documentation, support in the onboarding program)
- Propose and implement process improvements in order to reduce complexity, raise customer satisfaction rates and response time in the area, attending to customer feedback and analysis of monthly results, within our main communication channel SSF.
- Ensure the Operational Excellence on the processes, local programs, and HR Projects.

**WHO YOU ARE**
- University degree in Business administration or similar, especially with the focus on Human Resources.
- At least 2 years of HR Services experience and experience of working within international teams, and an equivalent progressive experience across core HR functions.
- Intermediate to Advanced English level both written and spoken.
- Knowledge of key major HR processes, systems, and corresponding interfaces as well as knowledge of the global and local Bayer HR policies.
- Strong communication and customer service orientation with proven experience, service delivery management, HR process design and employee administration.
- Being a team player who can support change and motivate others.
- High degree of reliability.
- Experience of necessary HR Tools and MS Office.
- Knowledge in labor law desirable.
- Eager to learn and flexibility in adapting quickly to a changing process environment.

**Application Period**:

- 02/13/2023 - 02/21/2023**Reference Code**:

- 786309**Division**:

- Enabling Functions**Location**:

- Costa Rica : Heredia : Heredia**Functional Area**:

- Human Resources**Position Grade**:

- SS0**Employment Type**:

- Regular**Work Time**:

- Full Time**Contact Us**

**Address**

**E-Mail**
- Heredia, Costa Rica



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