Technical Support Technician

hace 2 semanas


Santa Ana, Costa Rica Western Union A tiempo completo

**Technical Support Technician - Santa Ana, Costa Rica**

Do you enjoy utilizing your technical knowledge to solve IT challenges and enable others to work effectively? Are you ambitious about joining a truly innovative, global organization? Join Western Union as a Technical Support Technician.

**Western Union powers your pursuit.**

**Role Responsibilities**
- In this highly varied role, you will support end users addressing technology incidents and fulfilling service requests.
- If the issue needs additional assistance to be resolved, then you’ll escalate these and cooperate with next tier’s IT teams to find a solution.

**Role Requirements**
- Customer-oriented approach.
- Proficiency in English (B2-62%).
- Good troubleshooting skills.
- Evening Shift 3:00 pm to 10:00 pm. From Tuesday to Saturday.
- Good understanding of computer systems, mobile devices, and other tech products.
- Strong analytical, problem-solving and attention to details skills.
- Verbal and written communication skills.
- Hybrid Modality: 3 days at the office

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy

**Our hybrid work model**

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

LI-SVA

Estimated Job Posting End Date:
05-14-2024



  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Technical Support Technician - Santa Ana, Costa Rica** Do you enjoy utilizing your technical knowledge to solve IT challenges and enable others to work effectively? Are you ambitious about joining a truly innovative, global organization? Join Western Union as a Technical Support Technician. **Western Union powers your pursuit.** **Role...


  • Santa Ana, Costa Rica Convera A tiempo completo

    The role of the Specialist - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Client satisfaction and retention. This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell, working closely with the Sales...


  • Santa Ana, Costa Rica Nitel A tiempo completo

    **the gig** You are all about the customer! You can't just deliver customer service...you are compelled to deliver AWESOME! You are the liaison between Nitel and the customer, serving as the customer’s advocate while balancing doing the right thing for the business. You focus on account retention and incremental growth opportunities within existing...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Associate, Anti Money Laundering Compliance - Santa Ana, Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Do you enjoy recognizing and analyzing patterns? Join Western Union as an Associate, Anti Money Laundering Compliance. **Western Union powers your pursuit.** We are...


  • Santa Ana, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. **Benefits to eligible employees, include**: Life, health and dental insurance for you. Online platform with certified courses for professional development. What this job involves Provide support to the Operations Manager, by being an expert on the building´s operational and technical needs. We...

  • Noc Analyst Ii

    hace 6 días


    Santa Ana, Costa Rica Nitel A tiempo completo

    **the position** **what you’ll do** - Monitor NMS for faults and alerts, as well as enhancement/refinement of NMS to provide more insight into production. - Document all network-related activities in ticketing system. - Provide technical support for telecom transport services T1, DS3, OCx, Fiber, and Ethernet facilities. - Provide a single point of...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Solutions Engineering Specialist - Santa Ana, Costa Rica** Are you passionate about enabling employee’s best performance by providing support related to infrastructure systems and the release of new solutions? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us...

  • Quality Assurance

    hace 4 semanas


    Santa Ana, Costa Rica Job Solutions A tiempo completo

    ACERCA DE LA VACANTE Funciones del Puesto - Responsible for leading the QA/AQA Engineering team and managing the technical aspects of the software development process. The role is centered around being a technical expert and facilitator to remove obstacles, resolve technical issues, and develop the competencies of the team in charge. - Set up test...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Oracle Business Systems Analyst** **- Santa Ana, Costa Rica** Do you thrive on projects of high complexity? Do you enjoy seeing your data analysis being used to implement new ideas? Join Western Union as Senior Oracle Business Systems Analyst. **Motivated by our values: purpose driven, globally minded, and trustworthy & respectful** We’re a...


  • Santa Ana, Costa Rica icuc A tiempo completo

    Company Description ICUC is a team of creatives, strategists, content creators and social media managers working directly with brands to deliver first-class, social media expertise, helping our clients to bring their brand stories to life. The client offering this position is in the regulated tobacco industry. **Job Description**: Social Media Community...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Associate, Anti Money Laundering Compliance - Santa Ana, Costa Rica** Are you looking to play a key role in helping tackle money laundering and other financial crime? Are you ready to unleash your potential in a global business that is committed to moving money for better? Join Western Union as an Associate, Anti Money Laundering Compliance. **Western...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    Process Automation Controller – Santa Ana, Costa Rica Are you passionate about enabling automation solutions that will make Financial Services more available to everyone? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Associate, Anti Money Laundering Compliance - Santa Ana, Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Do you enjoy recognizing and analyzing patterns? Join Western Union as an Associate, Anti Money Laundering Compliance. **Western Union powers your pursuit.** We are...

  • Associate, Aml Compliance

    hace 4 semanas


    Santa Ana, Costa Rica Western Union A tiempo completo

    **Associate, Anti Money Laundering Compliance - Santa Ana, Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Do you enjoy recognizing and analyzing patterns? Join Western Union as an Associate, Anti Money Laundering Compliance. **Western Union powers your pursuit.** We are...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Associate, Anti Money Laundering Compliance - Santa Ana, Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Do you enjoy recognizing and analyzing patterns? Join Western Union as an Associate, Anti Money Laundering Compliance. **Western Union powers your pursuit.** We are...

  • Wordpress/php Developer

    hace 4 semanas


    Santa Ana, Costa Rica Now Digital Talent A tiempo completo

    Were looking for a seasoned WordPress/PHP Developer to join our team and work on highly custom WordPress sites. As a WordPress/PHP Developer, you will be primarily responsible for back-end (PHP/SQL) development, including creating WordPress sites, customizations and plugins. We are looking for someone that has a good understanding of WordPress, PHP and some...

  • Analyst Compensation

    hace 4 semanas


    Santa Ana, Costa Rica Western Union A tiempo completo

    **Compensation Analyst - Santa Ana, Costa Rica** Would you like to be part of a multicultural team and interact daily with colleagues worldwide? Are you ready to use your analytical skills, eye for detail, and business acumen? Then it’s time to join Western Union as our next Compensation Analyst. **Western Union powers your pursuit.** You will act as a...


  • Santa Ana, Costa Rica Hewlett Packard A tiempo completo

    **Job scope/summary**: Global Deal Coordinator (GDC) is accountable for Global / E2E invoicing coordination, ensuring invoicing is performed on time and interacting with the customer on all invoicing related topics (PO, device consumption, invoice dispatch, customer approvals). **Job specifics/responsibilities**: - Coordinates invoicing activities e2e at...

  • Associate, Aml Compliance

    hace 4 semanas


    Santa Ana, Costa Rica Western Union A tiempo completo

    **Associate, AML Compliance, Santa Ana - Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Do you enjoy recognizing and analyzing patterns? Join Western Union as an **Associate, AML Compliance.** **Western Union powers your pursuit.** We are looking for the responsible of...

  • High School Intern

    hace 18 horas


    Santa Ana, Costa Rica Western Union A tiempo completo

    **High School Intern - Santa Ana, Costa Rica** Are you looking to play a key role in helping to grow our operations around the world from one of our Talent Centers? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a High...