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Master Data Jr
hace 4 meses
**Descripción del puesto**:
Maintain, change or create vendor master data related requests in the Master Data Governance system: Responsible for vendor master data quality and accuracy, Ensure and enforce proper usage of country specific and Core Finance rules, Act as first point of contact for affiliates
Monitoring activities: Business Partner load error report in Master Data Management System (UCI, DUNS, ZIP CODE), Track and maintain stuck change requests, iDoc monitoring in all related backend systems.
Supporting Activities: Creation and correction of vendor master data elements form local request in accordance with global guidelines, Vendor mapping (Hierarchy creation), Examine and correct replication issues, Extension to corresponding ERP Fields such as: GCI, GSI, AKA, FKA and LEN.
Knowledge Management: Build up and maintain internal knowledge base
Testing and analyzing: Testing various MDG-S for IT implementations in test systems, Participate in technology projects, providing functional analysis and testing and scripted regression testing, Identify opportunities for process improvement and assist in their implementation, Escalate user support issues and enhancement requests to the IT Support Team and track to conclusion
Trainings: Conduct end user and professional training to the organization, Training material preparation and delivery (including delta training) - using Train the Trainer and end user concepts
Monthly Closing Support: Participate in and Support Financial Monthly Closing
Reporting, Run various audit and performance related reports based on demand, Run Vendor Master Data related reports based on demand
General Responsibilities:
Create/maintain and follow up on cases/tickets with adequate quality and in timely manner in order to achieve the best response and end-to-end resolution time
Liaise between other groups and the business, by reviewing feedback related incidents and sharing the knowledge and instructions with the Requestor on the adequate level
Maintaining SOPs, annexes and training materials for 1st level support. Contribute to a proper availability planning within the Team by discussing planned holiday/training schedule in advance
**Requisitos**:
Qualifications:
Strong ability to prioritize and organize work effectively, adhere to tight and established deadlines
Demonstrated communication skills with a focus on customer service
Support the process improvement and best practice implementations
Maintain Excellent Key Performance Indicators and takes care of internal operation improvements
Language: English & Spanish required, Portuguese and/or French is a plus
College or University degree in finance, informatics or business administration
Required Experience:
3+ years’ experience in Master Data.
3+ years’ experience in system support.
2+ years’ capability specific experience.
2+ Vendor Banking setup knowledge
2+ SAP experience
Customer Support experience
Prior experience in Shared Service or Customer Service Centre in a support function is a plus.
MS Office knowledge.
Demonstrated problem solving skills.
Business level fluency in English.
Desirable Experience:
Experience and knowledge in Financial Accounting
MDG-S troubleshooting experience
**Salary**: 740.000,00 CRC
Nine months contract
**Detalles**:
**Nível mínimo de educación**: Universitario
