Escrow Data Quality Supervisor

hace 4 semanas


San José, Costa Rica Stewart Costa Rica A tiempo completo

**Job Summary**:
The Supervisor will report to the Centralized Escrow Accounting group in Houston, Texas. Centralized Escrow Accounting consists of several teams that provide escrow accounting services for affiliated offices. The Escrow Data Quality Supervisor is responsible for overseeing day to day operations consisting of but not limited to Positive Pay processing, Unclaimed Property data entry, data scrubbing and other services related to real estate transactions. They will be well-versed in the Post Closing processes and assist with production where needed. The supervisor will assist with training new hires, monitoring productivity, and ensuring employees adhere to company policies and procedures. They will assist with coaching, resolving issues, and serve as a link between employees and senior management. They will also provide senior management with recommendations and feedback on what needs improvement within the team and office environment.

**Job Role**:

- Monitor employee productivity and quality of work
- Ensure employee adherence to company policies and procedures
- Report team and individual performance to senior management
- Assist with building strategy/processes to effectively address problem areas
- Train and onboard new hires
- Perform a range of support functions to assist in Post Closing processes
- Perform other duties as assigned by manager
- Customer Support

**Role Specific Knowledge**:

- Exhibit a professional and positive attitude
- Strong organization and task management skills
- Strong problem solving, analytical and adaptability skills
- Strong attention to detail, written and verbal communication skills
- Strong leadership and intrapersonal skills
- Ability to efficiently use or learn multiple title production systems
- Ability to efficiently use multiple on-line banking systems
- Proficient Customer Service Skills
- Ability to maintain composure in times of stress
- Experience with Unclaimed Property reporting, preferred
- Experience with audit requirements, preferred
- Understanding of company policies and procedures

**Education & Experience**:

- Accounting or Business related field of study.
- 3+ years of experience in Accounting, Finance or Escrow.
- Escrow Accounting, Bank Reconciliations, Unclaimed Property, Management, banking and audit compliance

**Salary**: ₡1.00 - ₡2.00 per month

Expected Start Date: 11/09/2023



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