Daas/ Pc&p Global Deal Consultant

hace 6 meses

Heredia, Costa Rica Hewlett Packard A tiempo completo

**Job Summary**
- This role is responsible for managing operational business relationships with accounts, optimizing strategies, and serving as a point of contact for customers/partners for operational issues. The role participates in contract negotiations, works towards process improvements while supporting project/account teams, and identifies risks and challenges. The role gathers customer feedback, manages records of customer interactions, and prepares reports for senior management.

**Responsibilities**
- Manages the operational business relationship with mid-sized to large accounts while supporting project and account teams in designing customer solutions and optimizing operational processes.
- Analyzes account financials to develop financial strategies to maximize profitability and ROI for both the organization and the customer.
- Acts as a point of contact for customers and/or partners for operational issues, concerns, and escalations.
- Identifies process gaps, advocates for process improvements, and implements changes to enhance operational efficiency and customer satisfaction.
- Prepares presentations and reports for senior management and key stakeholders, outlining the status of strategic accounts, financial performance, and operational excellence initiatives.
- Participates in negotiations for contracts and agreements with key customers or partners to ensure that terms are favorable and aligned with the organization's objectives.
- Develops strategies for gathering, analyzing, and acting on customer feedback to improve customer satisfaction and loyalty.
- Maintains detailed records, documentation, and reports related to customer interactions, operational processes, and project progress in adherence to all relevant regulations and standards.
- Identifies and manages risks associated with customer accounts and operational processes to ensure business continuity.
- Stays updated with the latest industry trends and technological advancements while guiding junior team members in navigating day-to-day challenges.

**Education & Experience** Recommended**
- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 4-7 years of work experience, preferably in account management, business development, supply chain, customer service, or a related field or an advanced degree with 3-5 years of work experience.

**Knowledge & Skills**
NA

**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity

**Impact & Scope**
- Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

**Complexity**
- Responds to moderately complex issues within established guidelines.

**Disclaimer

  • Pc Services Delivery Project Manager

    hace 6 meses

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Our organization**: HP is accelerating on Services to creating outcome-based solutions for all our customer categories. Our organization (Customer Support / CSSD-WDS) delivers these services. Our team (Services Delivery Capability team) plays a key role in the design of these services with the Business Units and are responsible of developing and...

  • Deal Desk Process Consultant

    hace 6 meses

    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • SAP Ariba Consultant

    hace 6 meses

    Heredia, Costa Rica SGF Global A tiempo completo

    **SAP Ariba Consultant (Hybrid)** **Heredia, Costa Rica** SGF Global is looking for a SAP Ariba Consultant, for IT enterprise in Heredia, Costa Rica. **Requirements**: - Bachelor’s degree in information technology or computer science - Functional expertise **must** in following 2 SAP Ariba modules: Buying, Catalog - Experience in Catalog Management -...

  • Oracle Finance Consultant

    hace 6 meses

    Heredia, Costa Rica SGF Global A tiempo completo

    **Oracle Finance Consultant** **Heredia, Costa Rica** SGF Global is looking for a Oracle Finance Consultant, for IT enterprise in Heredia, Costa Rica. **Requirements**: - 8+ experience in Solution Architecture-Finance-Oracle EBS - Expertized as Oracle Apps Functional Finance Consultant with experience related to Procure to Pay (P2P), Account payables...

  • Deal Desk Manager

    hace 6 meses

    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • SAP Ariba Consultant Sr

    hace 6 meses

    Heredia, Costa Rica SGF Global A tiempo completo

    **SAP Ariba Consultant Sr (Hybrid)** **Heredia, Costa Rica** SGF Global is looking for a SAP Ariba Consultant Sr, for IT enterprise in Heredia, Costa Rica. **Requirements**: - Bachelor’s degree in information technology or computer science - Functional expertise **must** in following 4 SAP Ariba modules: Buying, Catalog, CIG, and Sourcing - Experience...

  • (Gw) Associate Deal Manager

    hace 6 meses

    Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Services Project Program Management

    hace 6 meses

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Our organization**: HP is accelerating on Services, with now a dedicated business unit. Our organization (Managed Delivery Services) is the powerhouse behind these services. Our team (PC Services Delivery Capability team) plays a key role in the design of these services with the Business Unit, and we are responsible of developing and optimizing how they...

  • Technology Consultant

    hace 1 mes

    Heredia, Costa Rica ServiceNow A tiempo completo

    Job DescriptionWhat you get to do in this role:    The Customer Outcomes Senior Technical Consultant is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and...

  • Hardware Engineer

    hace 6 meses

    Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Posicion Presencial en HEREDIA - High School completed AND Technical Degree in electrical, electronic, or related field of study. - 1+ years' experience supporting Engineering Activities in Electronics Industry. - Intermediate English Level. *Desired skills experience with: - Windows OS, system BIOS configuration, and firmware programming - Remote...

  • Hacker - Vulnerability Management Consultant

    hace 6 meses

    Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Hardware Engineer Iii

    hace 6 meses

    Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Important IT Company is looking for Hardware Engineer Location: La Ribera Belen, Heredia, CR **Job Description**: - Modify PCBs to engineering specifications. Interpret schematics and relate to board files to tap into specific signals and evaluate. - Ability to patch Hardware Platform with latest Software updates including BIOS, firmware, Operating...

  • SAP Ibp

    hace 6 meses

    Heredia, Costa Rica SGF Global A tiempo completo

    **SAP IBP - Sales and Operations Planning? (Hybrid)** **Heredia, Costa Rica** SGF Global is looking for a SAP IBP - Sales and Operations Planning, for IT enterprise in Heredia, Costa Rica. **Requirements**: - Bachelor’s degree in information technology or computer science - Total IT experience 10+ Years - Must have 4+ years of experience in the areas...

  • Hacker - Sr Vulnerability Management Consultant

    hace 6 meses

    Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Data Consultant

    hace 6 meses

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped...

  • Data Consultant

    hace 6 meses

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Data Management Schedule: Full Time **Company Description**: Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for...

  • Sr Level Okta Ciam Developer

    hace 6 meses

    Heredia, Costa Rica SGF Global A tiempo completo

    **Sr-Level Okta CIAM Developer (Remote)** **Heredia, Costa Rica** SGF Global is looking for a Sr-Level Okta CIAM Developer, for IT enterprise in Heredia, Costa Rica. **Overview**: Sr-Level Okta CIAM Developer will be responsible for designing, implementing, and maintaining Okta Identity and Access Management (IAM) solutions to support our organization's...

  • Sr Level Okta Ciam Developer

    hace 6 meses

    Heredia, Costa Rica SGF Global A tiempo completo

    **Sr-Level Okta CIAM Developer** **Heredia, Costa Rica** SGF Global is looking for a Sr-Level Okta CIAM Developer, for IT enterprise in Heredia, Costa Rica. **Overview**: Sr-Level Okta CIAM Developer will be responsible for designing, implementing, and maintaining Okta Identity and Access Management (IAM) solutions to support our organization's CIAM...

  • Analyst Consultant

    hace 6 meses

    Heredia, Costa Rica Experian A tiempo completo

    Company Description **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...

  • Global Technical Content Manager

    hace 6 meses

    Heredia, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. The Global Technical Content Manager is responsible for managing internal communications and deliverables, including team newsletters, wiki content, business documents, and slide decks. You will work directly with our Global Technical Operations Lead on business needs related to content creation,...