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Content Coordinator

hace 1 mes

Heredia, Costa Rica Tebra A tiempo completo

**About the Role**:
The Blog Content Coordinator is critical to the success of Tebra's content services. As a Tebra Blog Content Coordinator, your main objectives are to facilitate the development of blog content to promote ROI and satisfaction for our physician clients, oversee the creation and publishing of search engine-optimized blog content for our customer websites, and improve efficiencies related to content creation. The Blog Content Coordinator works to ensure blog content reflects our customers' unique practices and supports their marketing goals.

**Your Area of Focus**:

- Facilitate blog fulfillment for 100+ accounts, ensuring timely posting within indicated SLAs (service level agreements).
- Manage content assignments with freelancer writers and editors to ensure deadlines are met and optimized efficiently in editorial workflow.
- Produce quality blog content for health care providers based on editorial and style guidelines.
- Complete content fulfillment tasks via Salesforce, adhering to internal goals and deadlines.
- Resolve all customer content requests and ensure customer satisfaction through feedback surveys.
- Attend and engage in weekly team meetings as well as quarterly department meetings.
- Use communication skills to collaborate with other teams (including Onboarding Managers and Digital Marketing Specialists) and guide pre-launch and post-launch blog content creation.

**Your Professional Qualifications**:

- College degree, preferably in Journalism, Communications, or Marketing, or equivalent education.
- Excellent command of the English language and ability to interpret and implement customer content feedback.
- 1-2 years of experience in content production, journalism, copywriting, or copyediting.
- Experience writing and/or editing in the healthcare industry is preferred but not required.
- Ability to uphold top-tier customer service standards, respond efficiently to customer requests, and maintain high customer satisfaction.
- Organized and results-driven with a focus on achieving top customer quality.
- Outstanding analytical, problem-solving, and multitasking skills.
- Excellent written and oral communication skills.
- Champion for continually improving on a personal level of product and industry knowledge and exercising best practices, as well as nurturing strong, collaborative cross-department relationships.
- Self-starter with exceptional time management skills and great attention to detail.
- Familiar with SEO algorithms for content and Google Best Practices.

**About Tebra**:
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

**Our Values**:
**Start with the Customer**:
We get to know our customers - and their patients - and look at the world through their lens.

**Keep It Simple**:
Healthcare is too complex. We aim to simplify it for everyone.

**Stay Entrepreneurial**:
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

**Better Together**:
We are diverse, humble, and collaborative. We put the team first and win together.

**Celebrate Success**:
Life is short and joy is underrated. We take time to have fun and celebrate success.

**Perks & Benefits**:
To assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

**#LI-SB1 #LI-Hybrid**
- Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._

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