Cisco Engineer Level I

hace 2 semanas


San José, Costa Rica Foundever A tiempo completo

**Objective**:
CISCO can help customers optimize their IT expenditures by managing new technology adoption and changes in IT infrastructure while migrating to a new and complex world of cloud computing.

As an engineer of the CISCO organization, you will efficiently provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by offering technical support and troubleshooting with an advanced level of complexity and answering inquiries.

**Requirements**:

- **Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>) (must).**:

- **CCNA modules completed (must).**:

- **Full schedule flexibility (must).**:

- **Troubleshooting knowledge in NAT, DNS, DHCP, STP, EIGRP, Routing Protocols, ACL's, and OSPF. (must)**:

- **Knowledge/usage of Packet Tracer. (must)**:

- **Practical knowledge of troubleshooting Routing and Switching protocols BGP, EIGRP, STP, and 802.11. (must)**:

- **Practical knowledge of protocols including Multicast, HSRP, TCP/IP, and IPSEC. (must)**:

- Ability to function in a team environment.
- Data analysis capacity.
- Excellent time management.
- Adaptability to change.
- Teamwork oriented.
- Excellent Customer service skills.
- Capability to assimilate a dynamic environment.
- Capable of working and reach results under pressure.
- Stress management.
- Maintenance of confidentiality of information.
- Ability to talk and type during a call.
- Knowledge and understanding of Internet browsers.
- Skills in successfully implementing, manage, and troubleshoot Microsoft Windows and Unix based Operating Systems.
- Excellent attendance record.

**Responsibilities**:

- To listen and identify the root cause (issue) of a case, interact with the customer on the telephone and/or mail, and resolve the issue accordingly.
- Participate in team meetings, make updates and/changes to current process documentation based on these meetings.
- To perform any other tasks, duties, or services requested by his/her immediate superior.

Support the organization in identifying, establishing processes for continuous improvements.
- To meet established individual and team performance targets.

Tipo de puesto: Tiempo completo

Salario: ₡850 000,00 - ₡900 000,00 al mes

Fecha límite para postularse: 15/05/2024


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