Customer Reference Program Manager

hace 3 semanas

Orotina, Costa Rica Splunk A tiempo completo

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

**Role Summary**:
We’re looking for a Customer Advocacy all-star to lead a vibrant customer reference and peer review program. If you love running programs and celebrating customers who are driving innovation in their organizations, then this role is for you. Splunk is one of the technology industry’s fastest growing and most dynamic software companies. In this role you will report directly to the Director, Global Customer Advocacy and collaborate with all facets of the Splunk business and our customers.

**What you'll get to do**:

- Lead the Splunk peer review program, working cross-functionally between sales, customer success, product, and marketing teams to identify, develop, and engage customer reviewers.
- Stimulate, champion, and curate review activity on peer review sites and communities like Gartner Peer Insights, PeerSpot and TrustRadius.
- Help define customer reference metrics/goals/benchmarks and track/report progress against them.
- Help scale our existing program through the use of data, automation, and improved workflows; optimize our customer advocate database, workflows, and channels to better identify, recruit, track, and enable advocates to share their stories via reviews, reference calls, referrals, and content
- Organize Peer to Peer reference calls
- Help create content of various types (written case studies, customer testimonial videos, presentation slides, etc.) based on our customer’s reviews, experiences and successes.
- Activate customer reviewer relationships, related content, and interactions to positively impact sales and marketing activity, product development, the customer’s career, and their organization.
- Identify and track potential customer success stories from the review program and other sources, including beta programs.
- Grow, and manage a healthy community of review customers in a way that respects our customer’s time and effort while enhancing the positive impact of their engagement to them, their organization, and Splunk.

**Must-have Qualifications**:

- 8+ years as an individual contributor/manager for a tech company's customer advocacy program. Experience at B2B software company in cybersecurity or observability is a plus.
- Prior experience working with peer reference communities and customers (references) in B2B enterprise software and services
- Specific experience working with peer review sites and communities like Gartner Peer Insights, PeerSpot, G2 Crowd, or TrustRadius
- Experience crafting customer validation content with UserEvidence
- Understanding of how to build relationships with volunteers in reference programs.
- Experience collaborating with Analyst Relations, Sales, and Customer Success teams.
- Exceptional written/oral/interpersonal communications
- Excellent project and time management skills
- Self-starter with a strong sense of ownership
- Good ability to work as part of a team and collaborate with multiple levels of the organization
- Able to prioritize in a complex, fast-paced and lean organization.
- Strong attention to detail

**Splunk is an Equal Opportunity Employer**

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note:
**Base Pay Range**

Costa Rica

Base Pay: CRC 27,200,000.00 - 37,400,000.00 per year

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