Site Reliability Engineer

hace 3 semanas

Heredia, Costa Rica VMware A tiempo completo

**The Elevator Pitch**: Why will you enjoy this new opportunity?**

Working with VMware SEBU/SASE team, you will be engaging in cutting edge technology to build and implementation SASE products and platforms. You will also be involved in automating, problem solving, troubleshooting of SASE full stack encompassing infrastructure, platform, enterprise management tooling, along with various aspects of the SASE architecture. If you are passionate about Operations, Service reliability, Networking or Cloud, Systems and Security then you are looking at the right place. If you are looking forward to working on latest and top of the line technology stack which keeps you always engaged and gives you ample learning opportunity, you will feel right at home. VMware SASE team has a very inclusive and flexible culture which will you let you lead and move across pillars to expand your breadth as well. For the third time in a row, we have been named a leader in this space. Our customers look to us to transform the SASE landscape and help them operate their services with quality.

**Success in the Role**:What are the performance outcomes over the first 6-12 months you will work toward completing?**
- You will be responsible for automating, building, and maintain customer services for SASE.
- Within 30 days of employment, you will become competent with VMware SASE’s deployment and high-level design.
- You will work closely with Engineering, TPM, Product Management, Support and other SREs to provide day-to-day operations for the SASE service portfolio.
- Within 90 days of employment, you will be providing high level overview in your area of learning and pillar ownership. You will be automating the days SRE workload and providing code reviews to your peers. You will also be fixing issues in code with troubleshooting and debuggability.
- Within 180 days you will be able to work on field escalations and help out on a rotation basis with on-call support.
- Within 360 days along with above, you will be reviewing new feature request requirement and putting together functional and design specifications in SASE areas. You will be a self-starter and lean into projects until the best solution is found.

**The Work**: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**
- Manage and maintain the VMware SASE solution to maintain SLA and ensure service availability.
- Monitor key performance indicators of the global infrastructure
- Fault handling and escalation: Identify and respond to faults on systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution
- Respond to service incidents and publish root cause analysis (RCA) reports
- Service maintenance: Deploy and upgrade service components and patches
- Assist with customer provisioning where infrastructure items need to be provided
- Collaborate with Technical Operations Engineers to operate and automate the global infrastructure
- Provide support to escalations from customer support and other technical teams
- Participate in on call schedules to ensure around the clock monitoring and L2 escalation coverage.
- Automate day1, operate day2.
- You will work with orchestration tools such as Salt, Ansible or Terraform.
- You will get hands-on experience with Cloud providers like AWS, Azure, etc.
- Bring you experience with CI/CD tools like Jenkins, GitHub etc. to automate day2 Ops.

**What is the leadership like for this role? What is the structure and culture of the team like?**

The hiring manager for this is role is Amy Brown. Amy is a Manager leading the EdgeOps (Operations) team leading global operations in the SEBU SASE division. She has been with VMware for about 14 months now. Her leadership style is heavily focused on building strong collaborative teams, based on interpersonal relationships. Empathy, trust, and self-drive are valued traits. Amy’s goal is to help you succeed both as a member of the team, but in your larger professional career path at VMWare. She believes in a cross-functional structure and empowers team lead from all levels. She encourages her team to be accountable and own and drive their own ideas, mentor team members and to collaborate with each other and motivate the EdgeOps team.

**Where is this role located?**

In this role VMware is looking for a Site Reliability Engineer to join our team in Costa Rica. This role can be fully remote or a hybrid role at our office in Costa Rica. This role allows you the flexibility to work from the location you feel most productive and comfortable.

**What are the benefits and perks of working at VMware?**
- Employee Stock Purchase Plan
- Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
- Generous Time Off Programs
- 40 hours of paid time to volunteer in your community
- Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmen

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