Business Activity Owner
hace 5 meses
**Responsibilities**:
- Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
- Provides governance and oversight may include (not limited to) technology operational risk, risk for example.
- Ensures that all product, operational, fiduciary, regulatory and payment system risks are actively identified, monitored, and adequately controlled
- Identifies system or process weaknesses, proposing resolutions that will mitigate the exposure and increase processing efficiency
- Integrates other control functions to ensure all risks are fully scrutinized
- Identifies risks that cross the businesses and organizing cross-functional solutions
- Additional duties as assigned
**Qualifications**:
**Education**:
- Bachelor’s/University degree or equivalent experience
**Job Purpose**:
The BAO Support Analyst I will be responsible for executing third party risk management activities on behalf of the BAOs / TPOs with daily tasks processing; ensuring that all items are handled in a controlled and compliant manner according to all internal policies and procedures, and external rules and regulations in support of the Citi’s Third Party Management Program
Responsible for taking the lead role in engagement with the businesses that use the goods and services covered by TPM. The BAO Support representative needs to be an advocate of TPM and help ensure ESC’s stakeholders are engaged at the right time and at the right levels within the organization.
**Key Responsibilities**:
- Have a clear understanding of all Citi policies and procedures that directly impact TPM and our Business Stakeholders to drive the adoption and adherence to these processes and procedures to minimize risk
- Perform pre-contract due diligence and post-contract ongoing monitoring activities based on specific third-party risk profile, country, and / or business requirements in compliance with Third Party Management requirements and any other alternate framework requirements
- Provide expert guidance and support on key controls, standard processes, operating procedures, and promote best practices
- Facilitate and coordinate with Subject Matter Experts (SMEs) in areas such as Data Privacy, Export Licensing, and Continuity of Business (COB) to complete required due diligence activities
- Ensure timely completion and updates to third-party related risk information based on required frequency; track outstanding items for follow-up
- Ensure that queries and requests are processed within Service Level Agreement (SLA) to maintain customer satisfaction. Customer queries must be well documented, monitored and efficiently addressed at all times.
- Engage with Third Party Officers (TPOs) as well as Sector and Regional Risk teams as necessary
- Liaise with Third Party Officers (TPOs) and Business Activity Owners (BAOs) and Sector/Regional Risk teams to provide guidance on policy compliance and overall third-party risk management requirements, as needed
- Provide support to Citi businesses for the execution of third-party risk management activities, including but not limited to:
- Monitoring third party’s performance to SLAs
- Monitoring customer complaints related to third parties
- Monitoring compliance to Citi Records Management standards
- Evaluation and monitoring of third party’s dependence on subcontractors
- Supporting the preparation for third party onsite reviews
- Support reporting activities, as required
- Participate in continuous improvement activities
- Complete all tasks in connection with the organization’s activity but not detailed in the current job description, instructed by the direct manager, supervisor, or the functional head.
**Qualifications**:
- Advanced English level
- Excellent communication skills and fluent in English (both written and verbal)
- Bachelor university degree in progress
- Minimum 1year of working experience related to Operations - Stakeholder Management
- Intermediate command of MS Suite
- Fluent written and spoken English and experience in operating in business English in a corporate role
- Strong organizational skill with proven ability to successfully manage multiple priorities
- Detail oriented, with strong problem solving and analytical skills
- Strong customer service orientation and conflict resolution skills
- Ability to influence and drive results across a diverse team of stakeholders
- Stakeholder management
- Conflict management / Customer centricity
**Desirable experience/knowledge**:
- 1+ years of direct, relevant experience in third-party risk identification and management or operational area or processing field is an advantage
- Call handling, Contact center or Help desk experience
- Additional language proficiency
**Main Citi Leadership Standards for this position**:
- Drives value for clients
- Works as a partner
- Lives our values
- Delivers Results
- **Job Family Gr
-
Business Activity Owner
hace 6 meses
Heredia, Costa Rica Citi A tiempo completo**Responsibilities**: - Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices. - Provides governance and oversight may include (not limited to) technology operational risk, risk for example. - Ensures that all product, operational,...
-
Product Owner
hace 6 meses
Heredia, Costa Rica FusionHit A tiempo completoWe are looking for **Product Owner** to join our team! We value experience but more importantly, we prefer people with a good attitude and willingness to learn new technologies. Our core values start with “People First”. When you walk through FusionHit’s doors, you feel our culture. You feel the warmth. People look you in the eye, and they smile. They...
-
Product Owner
hace 5 meses
Heredia, Costa Rica 360training A tiempo completo**Product Owner** The Product Owner is independently motivated and will be responsible for keeping important Products and Projects moving forward. The person must be highly focused on accomplishing deliverables in a timely manner. The person must be able to work across functions and communicate effectively with people in different positions and at various...
-
Product Owner
hace 5 meses
Heredia, Costa Rica First Factory, Inc. A tiempo completoFirst Factory seeks a passionate Product Owner to help us achieve our internal and external product development goals while inspiring teams to deliver results. **About First Factory**: We are a software development company with over two decades of experience, boasting a dynamic team of 200+ professionals actively engaged in diverse projects across various...
-
Business Intelligence Domain Owner
hace 7 meses
Heredia, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally. As the BI Domain Owner (DO), you are the customer representative working with the customers in your domain to ensure they are receiving the reports, dashboards and DSR support they need to meet well-defined business needs. You are responsible for working with the customers in your domain, in order...
-
Product Owner
hace 5 meses
Heredia, Costa Rica First Factory, Inc. A tiempo completoFirst Factory is looking for a passionate person to help us achieve our internal and external product development goals while inspiring teams to deliver results. **Qualifications**: **Main Responsibilities**: - Develops, owns, and executes product roadmaps, working with internal and external customers to analyze the needs and align to strategic goals -...
-
Sr. Product Owner
hace 5 meses
Heredia, Costa Rica Experian A tiempo completo**Company Description** Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...
-
Sr. Product Owner
hace 5 meses
Heredia, Costa Rica Experian A tiempo completoFull-time Employee Status: Regular Role Type: Home Department: Information Technology & Systems Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting...
-
Sr. Product Owner
hace 5 meses
Heredia, Costa Rica Experian A tiempo completoFull-time Employee Status: Regular Role Type: Home Department: Information Technology & Systems Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting...
-
Business Intelligence Specialist
hace 5 meses
Heredia, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally. As the BI Specialist, you are the customer representative working with the customers in your function to ensure they are receiving the reports, dashboards and DSR support they need to meet well-defined business needs. You are responsible for working with the customers in your function, to design,...
-
Business Analyst
hace 5 meses
Heredia, Costa Rica First Factory, Inc. A tiempo completoFirst Factory’s Business Analyst offers a strong bridge between our development team in Costa Rica and our global clientele. The person in this position will analyze business requirements and craft detailed functional and design specifications for all aspects of a software solution; be responsible for striving for high quality and operational efficiency...
-
Business Risk Senior Analyst
hace 5 meses
Heredia, Costa Rica 11274 Citi Business Services Costa Rica, SRL A tiempo completoThe Business Risk Senior Analyst accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as...
-
Business Systems Analyst
hace 5 meses
Heredia, Costa Rica Moody's A tiempo completoMoody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **Role/Responsibilities**: Are you passionate about financial modeling and system optimization? We are seeking a Business System Analyst to join our Data & Analytics team. The analyst will be responsible for developing, improving, and tuning financial...
-
Business Analyst Servicenow
hace 5 meses
Heredia, Costa Rica IBM A tiempo completoIntroduction In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of...
-
Tpm Bao Support Intermediate Analyst
hace 5 meses
Heredia, Costa Rica Citi A tiempo completoThe TPM BAO Support Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the...
-
Sr. Analytics Data Specialist/especialista Sénior
hace 5 meses
Heredia, Costa Rica Workday A tiempo completoYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Senior Manager, Business Integration
hace 5 meses
Heredia, Costa Rica Sysco Costa Rica A tiempo completoResponsible for managing or performing work associated with IT infrastructure & systems administration (internal or outsourcing staff) including installation, configuration, administration, support and maintenance of IT software and hardware systems, IT data/voice network systems, and internal databases. Activities include ensuring the uptime, performance,...
-
Talent Attraction Srspecialist
hace 6 meses
Heredia, Costa Rica Moody's A tiempo completoThe Senior Recruiter will be a dynamic and passionate member of the Americas Talent Attraction team and an integral key player for recruitment at Moody’s. This individual will support the development of strong recruitment practices for the LATAM region and attract the best talent across a range of experience levels. This role partners with hiring managers,...
-
Compliance Aml Core Analyst 2
hace 6 meses
Heredia, Costa Rica Citi A tiempo completoThe Compl AML Execution Analyst 2 is an intermediate position responsible for performing risk and compliance reviews in coordination with the broader Anti-Money Laundering (AML) team. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or...
-
Sr. Site Leader, Agi Ds Operations, Alexa Ai
hace 5 meses
Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoEducation - BS degree qualification in a business or management or similar field. - A minimum of 10 years of people management and operations leadership experience, to include three years in a management role in a fast paced, customer obsessed Technical/Customer Service /Data Operations environment. - Previous experience of creating and contributing to...