Senior Escalation Engineer Cloud/virtualization

hace 1 semana


San José, Costa Rica Cloud Software Group A tiempo completo

**About Cloud Software Group**

Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work done - from anywhere. Members of our team will tell you that we value diverse lived experiences, varied perspectives, and having the courage to take risks. Our teams are encouraged to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud

**About This Team**
- _Your team or product ambitions_
- _Team culture_
- _How the team prioritizes (work or features)_
- _The profile of successful team members_
- _Core technology stack or tools_
- _The team’s core values_
- This section should summarize what the new hire will be expected to do in two or three paragraphs. Consider talking about:_
- _Overall objective of the role. WHAT this role is personally goaled to achieve_
- _WHY achieving that goal is important_
- _What impact the role will have on customers and/or the company_
- _The opportunity/need that justifies why the role exists_
- _With what other teams or individuals the role will collaborate_
- _What roles they will manage and report to_

**Duties and Responsibilities**
- Create a bulleted list of tasks and responsibilities the person in this role will be expected to fulfill. Each line should be no more than one sentence. Consider outlining:_
- _What the position’s deliverables will be_
- _What the person’s goals will be_
- _What they will need to create, develop, or investigate_
- _What strategies the individual will own or manage_
- _Which other teams they will inform with their work_
- _How their work will affect external stakeholders_

**Required Experience/Skills**
- The experience should an applicant have before submitting their resume:_
- _Specific past accomplishments_
- _Experience in a specific industry_
- _Experience in a specific role_
- _Experience managing individuals_
- _Experience interacting with clients_
- _Experience with a specific tool or software_

**Nice-to-Haves**
- _Skills tangentially related to the role_
- _Experience in software/tools that _**_may_**_ be used on the job_
- _Experience in a similar company style, i.e. “a newsroom” or “a tech startup”_

**Education**
- Specify any educational _**_requirements_**_ (or equivalent experience)._

**Pay & Benefits Summary**
- _A concrete salary or pay range_
- _401(k) and retirement benefits_
- _Reimbursement for travel_
- _Health benefits_
- _Time off allowance_
- _Tuition reimbursement_
- _Team outings and events_
- _Flexible working location policy_



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