Quality Assurance Process Improvement

hace 15 horas

Heredia, Costa Rica Citi A tiempo completo

Requires good analytical skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Excellent communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

**Responsibilities**:

- Accountable for the proper execution of the Global QA Technology Strategy, book of work, this includes, identifying tooling opportunities, process deep dives and execution of the implementation
- Monitoring and securing the timely execution of all the projects by keeping close track of the timelines, business critical milestones delivery and proper planning and prioritization when required
- Plans and coordinates UAT testing and PROD release activities for functional upgrades, minor improvements, and enhancements to the QA available tooling’s in accordance with business requirements
- Coordinate the creation of the training plans/materials and adequate documentation aligned with the QA leadership and Risk & Control guidelines
- Serve as liaison by interfacing with QA Global process leads and other stakeholders for operational execution and interaction/engagement resulting from proposed changes to the tooling/technology
- Active participation in working group sessions, and various end-to-end reviews sessions to identify tooling enhancements for process efficiencies making sure right tools are available and in place for the BAU process execution
- Responsible for creating/updating various project plans, key milestones, and proactively raise risks, issues, and proposed solutions related to technology implementation
- Maintain constant dialog and timely formal communication with QA SLT, Stakeholders, and Project Management to highlight issues with the overall technology plans, properly follow and escalation through the right channels when needed.
- Oversees and controls the QA Tool production activities such as tooling issue management, entitlement handling, general maintenance, escalation, etc.
- Work with risk and information security officers on business / technical security issues and remediation planning

**Core Qualifications**
- Bachelor's degree in Business Process, Computer Science, Information Systems, Industrial Engineering, Business Administration or related field, or equivalent work experience.
- 3-5 years of relevant technology and/or system implementation experience; working knowledge of large implementation and proven records on transformational process, and Finance and Regulatory Reporting knowledge.
- Must have solid follow up and assertive communication skills (oral and written) to clearly articulate findings, defend point of view amongst various groups, and present to senior management.
- Proven self-motivation to take initiative and master new tasks quickly, and ability to manage multiple activities and build/develop working relationships.
- Excellent team building, ability to influence others, planning and project management skills driven by process improvement and transformational changes.
- Proven interpersonal, data analysis, diplomatic, management and prioritization skills.
- Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail.
- Must be a proactive and goal-oriented strategic thinker, with ability to identify creative solutions.
- Possess solid analytical skills, combined with an ability to deliver analyses in a concise and logical manner.
- Project Management knowledge and experience is required. Global awareness and global business orientation.
- Strong Microsoft Office skills including Microsoft Excel as well as PowerPoint. Experience using JIRA, Confluence and HP ALM (Quality Center)
- Understanding of current accounting principles, policies, and financial institution regulatory and management reporting (preferred).
- Lean Process Improvement experience and mindset (preferred).
- QA & Control experience a plus
- Fluent in English.
- Willingness to work flexible hours.

**Education**:

- Bachelor’s Degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Finance
- **Job Family**:
Financial Reporting
- **Time Type**:

- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

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