Program Communication Experience Senior Specialist
hace 1 mes
Would you like to be part of the most international company in the world?
A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. With over 550,000 employees, we connect people, improving their lives.
**Discover the spirit of DHL EXPRESS and make your next career move today**
Career opportunities within Deutsche Post DHL Group are as diverse as our teams around the world.
Our corporate culture is about personal commitment - to our business, to each other, and to our global communities. DHL EXPRESS is dedicated to being a great place to work.
Would you like to be part of a business that connects people across the globe? The more we connect, the better life on Earth becomes.
We reward and promote whenever we can, whether it’s through flexible work schedules and a culture of openness and respect or personal mentors and our comprehensive range of development programs as our 'Certified' programs, we’ll help you realize your full potential and become a specialist in your area.
DHL Finance and HR Services Americas, a division of Deutsche Post DHL Global Business Services, is providing an opportunity for a highly motivated professional within a multi-cultural shared service environment. This role is based in the Shared Service Center (SSC), in Costa Rica.
**Purpose of role**
DHL is hiring a Program Communication Experience Manager to join its Heredia, Costa Rica team.
The role is required to insure the correct deployment of all employee-related programs currently in place. EOY, EOQ, EOS, HRQS, GPTW, Finance Counts, Operations Week, Appreciation Week, Diversity and Inclusion, etc.
The role is entirely new and centralizes the functions priorly deployed by 3 positions (L&D, C&B, and Comms). The main challenge is to provide service to all BUS today in the SSC and align the programs to keep all the activities in an Express culture. The role supports directly the HR Head and plays a key role on to ensure that our value proposition and our promise to be a Great Place to Work for All.
**Key Responsibilities**
- Recognition: EOQ and EOY management by reviewing the overall effectiveness of the programs. Create an annual communication plan that will provide ongoing/consistent messaging with stakeholders to effectively drive initiatives. Manages CIS pins and LSA award process.
- EOS - provide support with the EOS life cycle (EOS champions training, EOS reports creation for the US, continuous follow-ups with champions on milestone completion)
- Certifications: assist with the Recertification process of Great Place to Work and Top Employer from end to end
- Engagement: support all employee engagement initiatives end to end including Employee Appreciation Weeks. Provide stakeholders with ample support and communication for their respective areas.
- Corporate Social Responsibility: drive with the Areas and Functions of the CSR activities throughout the year and ensure activities are being captured on the I share.
- HR Quality Survey: assist with the HRQS process end to end by reviewing and providing results in each area, and identifying opportunities to improve the overall score.
- HRBP Support Relationship: Provide proactive/timely responses to HRBP’s to effectively support HR Programs initiatives.
- Diversity & Inclusion: provide support for the launch and execution of the D&I strategy for the SSC Americas.
- Provides training sessions to HR Business Partners when changes to HR Programs take place or new Programs are implemented.
- Assist with various HR-related special projects on an ongoing or on ad hoc basis.
**Required Business Skills and Qualifications**:
- 15 years of experience in similar roles in multinational companies. HR Knowledge will be considered.
- 5+ years of experience managing projects and/or programs
- 5+ years of experience with message and communication strategy development.
- Experience working with senior management and global roles
- Excellent organizational, written, and verbal communication skills to develop engaging and innovative content to support leaders and stakeholders in successful of the organization
- Use of digital collaboration tools and web conferencing
- Experience with reporting/survey analytics software and the ability to understand and synthesize data in a meaningful way
**Skills**
- Pro-Activeve, Analytical ThinkingHands-onion, Patient, Good Speaker.
- Desirable knowledge in excel, power bi
- Good communication skills, good interpersonal skills, strategic thinking, and good organizational skills. T
- The noteworthy HR Business Partner should improve HR initiatives, enhance staff morale, enhance relations between staff and employers, contribute to attaining business goals, promote good HR practices, and attract talented recruits.
- Skill to develop communication strategies and plans to guide the crea,tion, design and implementation of communication programs and channels to achieve desired results
- D
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