Strategy, Q&p Sr Consultant

hace 3 meses


San José, Costa Rica Liberty Latin America Communications, Inc. A tiempo completo

Resumen:
**¿Cuál es el rol?**

Desarrollo y documentación de procesos de la compañía asegurando la digitalización de estos por medio de las herramientas que facilita la compañía. Apoyar en la gestión y desarrollo de indicadores de calidad como el ISC, darles seguimiento a iniciativas ambientales fomentadas por el comité de Gestión ambiental, y apoyar con el soporte de process maker.

**Responsabilidades**:
**¿Cómo agregarás valor?**
- Ejecutar Controles de calidad, que implican la recolección de datos sobre eficiencias de principales iniciativas del área de Calidad, Seguimiento de Kpis de calidad, Recolección de datos para sumar los Kpis, Seguimiento de proyectos con alta prioridad del país.
- Apoyar en la formación y seguimiento de las mesas ágiles.
- Apoyar en la recolección y de información solicitada para el cálculo del ISC y otros indicadores importantes.
- Seguimiento y consolidación de las principales iniciativas de calidad.
- Apoyo a dar soporte en Process Maker.
- Velar por el cumplimiento de las iniciativas surgidas desde los comités de calidad.
- Asistir el seguimiento de iniciativas y auditorias del tema ambiental.
- Velar por el cumplimiento de nuestros Kpis.
- Buscar iniciativas Incremento de la productividad eficacia en el funcionamiento interno de la compañía. (Procesos)
- Impulsar mejoras incrementar eficiencias en la prestación de servicios/productos a nuestros clientes.
- Realizar una gestión corporativa inteligente del conocimiento, la información y los datos.
- Apoyar en reducir costes operativos. Aumentar el grado de lealtad hacia la empresa.
- Apoyo a las operaciones a definir y ejecutar estrategia para crecer la cuota de mercado.
- Priorizar la automatización de procesos dentro de la compañía. Explotación y desarrollo.
- Implementar iniciativas que permitan mejorar el servicio y la atención a nuestros clientes.
- Apoyar la implementación de un modelo de transformación cultural digital.
- Se requiere implementar nuevas formas de trabajo que permitan implementar una nueva forma de hacer las cosas en la organización.
- Impulso y apoyo en Gestión de proyectos especiales a nível Local.
- Cualquier otra función afín requerida por necesidad de la empresa, derivada de cambios en las operaciones de negocio.

Calificaciones:
**¿Qué necesitas?**
- Estudiante de Administración, Ingeniería, Licenciatura de Telecomunicaciones o carreras afines.
- 3 años de experiência en sistemas de gestión, deseable en una operadora de telecomunicaciones.
- Manejo de Bases de Datos.
- Manejo de paquete Office (PowerPoint, Excel, Visio, etc).
- Habilidad en el uso de softwares OpenSource.
- Habilidades para el manejo de herramientas digitales (tablets, smartphones, entre otros) y conocimiento de sus sistemas operativos, difusión de sus trabajos en formatos digitales.
- Nível intermedio de inglés.



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