Intake Specialist

hace 1 semana


San José, Costa Rica Virtual Staffing LLC A tiempo completo

A legal Intake Specialist receives and qualifies new and prospective clients for law firms. They are responsible for managing the processes of onboarding new clients and evaluating incoming streams of claims and potential clients. They might also call to potential clients to complete their onboarding.

**What do we offer?**
- Stable WFH employment
- Initial Hourly rate of USD $5 to USD $6 per hour, 40 hrs per week.
- $25 monthly Wi-Fi Subsidy starting on the 3rd month of employment
- Healthcare Assistance on the 6th month of employment. ($200)
- Hourly rate Increase on the 6th month of employment

**Job Tasks**:

- Outbound & Inbound Calling (Cold Calling) - Varies by firm
- Qualify and Signing up potential clients
- Send Retainer Agreement
- Follow up old leads and appointments
- Request initial documents for cases
- Forward qualified clients to attorneys

**Qualifications**:

- At least 1 years of work experience in BPO / Customer Service
- English proficiency: C1 or C2
- Ability to work with databases and online technological platforms
- Ability to be detail-oriented, diligent, and flexible
- Ability to work with mínimal supervision
- Committed to maintaining integrity and confidentiality on behalf of clients and the Firm
- With own desktop/laptop and a reliable internet connection
- Willing to work on our client's time zones, PST, EST, etc.

**Skills**:

- Sales experience is a plus
- Attention to Detail
- Time Management
- Diligent in making follow-ups
- Critical Thinking
- Customer Service

Pay: ₡3,100.00 - ₡3,730.00 per hour



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