Rebates Jr. Analyst

hace 2 semanas


San José, Costa Rica Bacardi-Martini A tiempo completo

Posted
25-Mar-2024
Job type
Full time
Country
Costa Rica
Location
Escazu
Lead recruiter
Daniela Duran Chaves
Function
All Finance
Reporting Line
Team Lead, BES, OTC
On-site/Remote
On-site
Level of experience
Individual Contributor/Support (Non - Managers)
Contract type
Permanent
YOUR OPPORTUNITY
Your Opportunity

The Rebates Jr. Analyst, reports directly to the OTC Rebates Team Lead in support of its mission to expand the BES OTC footprint using shared services to reduce costs, maintain or increase customer service, and build new capabilities. Compromised to deliver best in class services for the OTC processes in accordance with negotiated Service Level Agreements.

**Key responsibility areas are**:
**Rebates Management**: Support all activities associated with rebates processing which includes creation, maintenance and closure and perform periodic status reports.
Support all back-office activities for rebates processing including management of rebates agreements and accrual adjustments.
Meet and exceed customer service, SLA, and Key performance indicator targets.
Identify opportunities within his process to enrich the quality and service of his daily activities.
Support both Analyst and Sr. Analyst in all rebate management activities

About You

RESPONSIBILITIES

**With our Consumer at the heart, your key focus will be to**:
Meet, or exceed Service Level Agreements and Key Performance Indicators.
Maintain a mindset of continuous improvement by constantly striving for ways to improve the processes.
Works cooperatively with the organization and is committed to the overall team objectives.
Understand the e2e of the Rebates process
**Use and knowledge of agreements management tools**: Anaplan, Samba, Vistex and SAP
Create and modify rebate agreements as per local market request.
Send invoices to e-billing when required
Generate rebate credit notes based on local market input.
**SysAid ticket management**: Redirect tickets according with the request.
SysAid ticket resolution upon deadline and agreed SLAs
Follow up of the Open Text Issue Tracker
Create and maintain the process mapping and documentation of the activities assign to the Jr Analyst role.
Support Analyst and Sr. Analyst with the internal and external audit requests.
Attend customer inquiries (invoice status, payment status)
Perform periodic rebates status reports
SKILLS & EXPERIENCE
The Skills & Experience needed to create your legacy
Ability to handle multiple and changing priorities while working in a matrixed organization
Analytical, diagnostic, and problem-solving skills
Intermediate accounting, finance, administration knowledge
Detail oriented with the ability to capture information in a clear, concise manner
Identify and communicate different levels of process efficiency and effectiveness
Deliver best in class customer services to the organization to achieve our NPS targets
Knowledge of standard business practices and professionalism in a customer service environment
Good experience building business relationships with peers and superiors
Solid communication skills, written and verbal
Full understanding of the process and capable to document and map it to ensure business continuity
Works well in a team environment and is a self-starter that continuously is thinking on how things can be done better
Healthy dissatisfaction with the status quo
Intermediate knowledge of Microsoft 365 (Word, Power Point, Excel, Outlook)
Be adaptable and flexible
Be a self-aware/personal improver
**English**: High Intermediate 75%-80%
Meet or exceed KPIs, Targets and Service level agreements
Ability to prioritize tasks and manage his/her time efficiently and comply with deadlines
Ability to handle several markets
Advocate of the Bacardi Culture
Personal Qualities
Be a skilled communicator
Has driven / personal presence.
Intellectually rigorous, sees many angles to issues; brings a breadth of views
Be adaptable and flexible
Healthy dissatisfaction with the status quo.
Be a self-aware/personal improver.
LEADERSHIP AGILITY

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.
- Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become.
- Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
- People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
- Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others
- Mental Agility: You can think critically to penetrate complex problems and expand the possibil



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