Training Technical Writer

hace 2 semanas


Heredia, Costa Rica Equifax A tiempo completo

The Costa Rica Shared Services organization is looking for a Training Technical Writer. This person will be responsible for effectively developing training material from ground zero that will be later utilized to deliver adult classroom training in support of Business Units and its programs to ensure superior workforce preparation.

**What you’ll do**
- Training Development & Material Management : Must design, create and actively manage all Training materials supported by the SSC.
- Work as a team with Operations & Quality Assurance to align training programs, discover training needs, create action plans, process documentation accordingly, and follow-up on agents’ performance during their learning curve. Conduct surveys to identify training needs, areas of opportunity, and other elements that may affect their performance.

**What experience you need**
- 2-3 years of experience developing training materials.
- 2-3 years of teaching experience
- 2-3 years of training methodologies and design experience.
- 2-3 years of working experience in assessing customer needs; quality standards for services and evaluation of customer satisfaction.
- Great command of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. B2+ or above (Belt)

**What could set you apart**
- Bachelor’s degree/studies (Translation, structural Design or Education is a plus.)
- Strong People Skills, Technical and Analytical Skills
- Ability to work under pressure with high performance teams and collaborative work culture
- Flexibility to change priorities based on business needs.
- Multitasking abilities
- Ability to work independently


  • Technical Writer

    hace 3 semanas


    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Technical Writer This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models with the combined power...

  • Sr. Technical Instructor

    hace 1 semana


    Heredia, Costa Rica Databricks A tiempo completo

    CSQ125R118This Senior Technical Trainer role is integral to enabling the technical Databricks community, which includes internal teams, partners, and customers, with skills and knowledge to innovate and build next-generation Data and AI solutions. This role will primarily be responsible for the delivery of technical training programs that align with the...


  • Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day.** **Come be a part of this journey!** **BAT COSTA RICA** **IS LOOKING FOR A FINANCE TRAINING DEVELOPER** **SENIORITY LEVEL**:Junior Level **FUNCTION**: DBS - GBS...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Human Resources Schedule: Full Time **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share...


  • Heredia, Costa Rica Experian A tiempo completo

    **Company Description** About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...


  • Heredia, Costa Rica Databricks A tiempo completo

    P-362As a Technical Solutions Engineer, you will provide technical support for Databricks Platform related issues and resolve any challenges involving the Databricks unified analytics platform. You will assist customers in their Databricks journey and provide them with the guidance and knowledge that they need to accomplish value and achieve their strategic...


  • Heredia, Costa Rica Databricks A tiempo completo

    P-362As a Technical Solutions Engineer, you will provide technical support for Databricks Platform related issues and resolve any challenges involving the Databricks unified analytics platform. You will assist customers in their Databricks journey and provide them with the guidance and knowledge that they need to accomplish value and achieve their strategic...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Respond to service, product, technical, and customer - Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. -...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Respond to service, product, technical, and customer - Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. -...


  • Heredia, Costa Rica VMware A tiempo completo

    **The Elevator Pitch: Why will you enjoy this new opportunity?** Are you passionate about learning new technology and solving complex problems for key customers? VMware has a Technical Support role for you! You will be working on the latest and best in class technology suite, becoming an expert in the industry. Our Global Support organization supports over...


  • Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...


  • Heredia, Costa Rica Manpowergroup CCA A tiempo completo

    **Responsibilities**: Help formulate and articulate the design strategy for the Strategic Accounts Team Ensure very high-standards are set for quality & efficiency of assets creation Look for new technical solutions to improve the workflow Develop scalable pipelines and comprehensive workflows Organize and maintain a large library of design files...


  • Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    HPE Aruba Networking Technical Consultant This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are looking a Senior Technical Support Engineer who will be responsible for...

  • Technical Support Level 1

    hace 4 semanas


    Ubicación Lagunilla, Heredia, Costa Rica Pertec Global Services A tiempo completo

    Requisitos: *Computer Science student *Knowledge of Windows and Office 365 (desirable) *Knowledge of VPN, RAM memory, hardware and software *Advanced English *Availability to work on site in Heredia The process will have a 6- Week training on the efficient performance of all tasks Actividades a realizar: We are looking for agents to provide tech support for...


  • Heredia, Costa Rica SGF Global A tiempo completo

    **Summary**: As a Training Coordinator within the Technical Education team, you will play a pivotal role in the seamless execution of training events provided to our Technical Community. You will work hand-in-hand with Technical Education Program Managers to ensure excellence and consistency across program logistics, activities, and communications in support...


  • Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Technical Support Engineer for Compute Ops Management and OneView This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their...


  • Heredia, Costa Rica Manpowergroup CCA A tiempo completo

    What you’ll do in this role Write clear, concise, compelling presentation copy that integrates product messaging, brand voice, and digital best practices to support overall business goals. Explore bold ideas and creative approaches to telling meaningful stories that connect with our customers. Develop knowledge of ServiceNow products, solutions, and...

  • IT Security Engineer III

    hace 3 semanas


    Heredia, Costa Rica Thermo Fisher Scientific A tiempo completo

    : Intake and analysis of identified cyber security issues and risks from a variety of sources including security assessments, compliance checks, automated vulnerability systems, and other internally or externally reported risks. Complete analyses and reports to develop a comprehensive view of risk across the company. Assist and track for accurate risk...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Information Technology & Systems Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control...