Technical Writer

Technical Writer

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity.
- Work closely with SMEs, Customer support, and Product Management functions to understand how each product works, gather information, and ensure that complete and accurate information is presented to the customer.
- Design and develop written and/or visual product-related information (for example, user/configuration/troubleshooting guides), and online information (interactive demos, help systems) for a variety of audiences (end users, System Engineers, and customer support engineers).

**Qualifications/Skill Set**
- 3 - 5 years of experience as a Technical Writer.
- Knowledge of authoring tools such as MadCap Flare.
- Exceptional communication (both written and verbal) and team playing skills.
- Ability to quickly and efficiently translate complex technical information to create simple and easily understandable documentation.
- Attention to detail and customer-first attitude.
- Desire and ability to learn new products.
- Work in an agile development environment.
- Experience in creating online help for portals, FAQs, how-to.
- Hands on experience in creating video tutorials would be an added advantage.
- Capable of working independently with mínimal guidance.

costarica

Join us and make your mark

We offer:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

Then let’s stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

**Job**:
Engineering Services
**Job Level**:
Intermediate

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.