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Planning and Analytics, Capacity Planning

hace 1 mes

San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Bachelor Degree in a quantitative field (engineering, economics, math, statistics, finance) or related field - 3+ years of experience in an analytical role (Work Force Management, Capacity planning, Finance, Business Analysis) or related role - Experience with statistical analysis and data visualization tools - Experience in advanced knowledge of excel, statistical tools like SQL, Python/R - Sharp, analytical, and thoughtful. Has sound judgment and ability to be right a lot - Thoroughly thinks through problems to come up with solutions. Applies fair and consistent criteria. Gathers the right input/data - Proven ability to successfully thrive in an ambiguous environment and changing market conditions

Job summary

Join Amazon Experience and Technology (AET) Capacity Planning team and help make a difference for all Amazonians The Capacity Planning team is responsible for managing the headcount planning for employees in the AET organization. At Amazon, we believe that every day is still day one. It's our job to make bold bets, and we get our energy from inventing on behalf of customers.

We are looking for a smart & talented problem solver to join our team who will be responsible for the capacity and staffing solutions across the globe. This is a high impact and high visibility role where you will implement workforce methodologies & process mappings to make data driven decisions to meet the business goal’s / KPI’s. You will work closely with multiple stakeholders including Operations, Expansions, Analytics, Finance etc. You will participate in cross-functional team projects as well as contribute to change management.

Key job responsibilities
- Support capacity/headcount planning
- Provide input and thought leadership on utilizing various tools and enhancements for capacity/headcount planning
- Forecast demand to calculate headcount needs to meet customer demands and Service Levels (SLAs)
- Perform analysis of current staffing while considering forecasted volumes, upcoming attrition and training/project requirements
- Ensure headcount occupancy/utilization is measured and delivered at goal reporting
- Plan and execute ramp ups and ramp downs of headcount at various sites
- Coordinate with global delivery leads to create aggressive but realistic hiring plans and determine optimal employee mix (Amazonian vs vendor / Full-time Employee vs Contractor) and contract durations
- Develop site capacity review mechanisms to highlight roadblocks/changes in the plan along with impact on operations/finance
- Create, maintain and disseminate project information to stakeholders and senior management, including confidential and privileged information through advanced data analysis and statistical controls
- Interact with stakeholders at multiple levels and dynamically lead difficult discussions by identifying and analyzing data to isolate issues
- Manage, track and report non-productive time and training requests ensuring service levels are protected and feed the information into the headcount calculation models
- Manage long-term and short-term staffing
- Build short/long term headcount plans
- Plan and manage data analyses and develop the next generation of automation tools for monitoring and measuring data quality, with associated user interfaces
- Remain flexible to changing priorities, be open to new ideas and have customer satisfaction as the top focus