Supply Chain Operations

hace 4 días

Heredia, Costa Rica Citi A tiempo completo

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life.

Citi’s **Supply Chain Operations (SCO) **delivers secure buying and paying channels for third party vendors and employee reimbursements in 90+ countries globally as part of the broader **Chief Operating **Office** **(COO)** organization.

Our mission as the purchase to pay operations team (Supply Chain Operations) responsible for purchase orders, invoice processing, payments of >$40billion per year and employee expense processing is to provide Global exemplary service with strong controls, driving enhanced user experience and superb customer/ supplier satisfaction, through simplification and standardization of processes and system automation, delivered by diverse, passionate and highly talented individuals.

Job Purpose:
The SCO Invoice Processing Lead is a senior level managerial role that reports to the Regional SCO Operations Head and is responsible for ensuring all Invoice Processing related functions are consistent across all SCO CSC locations.

The Invoicing Processing** **Lead position drives the global standard procedures for the end-to-end operations process centered on the usage of the Procure to Pay system and the guidelines and enforcement of the Citi Expense Management Policy. In addition to managing the global standards and the functional team staff and operations to meet or exceed service commitments, the position also requires close partnership with SCO’s System Ops, Third Party Utility, Risk and Control teams, Citi Finance, ICRM, and various Citi Business Units (CRS, Legal Operations, HRSS). The position also will determine and drive the strategy for the further development of electronic invoice processing focused on efficiency and controls.

Specifically, this role:

- Assure performance and drive global standardization and automation of processes and improvement programs, in partnership with SCO Regional Operations Heads.
- Owns the end-to-end process standards across all regions and countries, being fully responsible for its implementation, as well as the effective adherence to global standards
- Oversees SCO Ops daily operations, monitoring Key Process Indicators (KPIs) and Key Risk Indicators (KRIs) daily/as published, tracking breaches to defined thresholds, and escalating issues to senior management as necessary
- Defines and executes the global process strategic agenda, including:

- Designing a global strategy roadmap to advance operational standardization (e.g., process, procedures, tools, metrics)
- Defining and documenting a digitization/tools enhancement global roadmap, and partnering with System Ops on the design and implementation of solutions, including coordination of UAT testing as required
- Driving global operations efficiency and productivity, identifying and sponsoring continuous improvement opportunities
- Maintaining a global inventory of documented processes, procedures, exceptions, language and regulatory requirements
- Training SCO Ops staff to better assimilate and adhere to global standards
- Co-designs global Capacity Plans with Region SCO Ops Heads and actively participates in monthly reviews to continuously identify opportunities to improve operations’ productivity efficiency and effectiveness
- Co-defines Ops team’s process related goals with Region SCO Ops Heads, setting clear targets that teams will be measured on
- Embeds a culture of coaching staff whilst actively monitoring and assessing peoples’ development needs and training opportunities
- Represents the global process on global Internal and External audits/regulatory matters, working hand-in-hand with Region SCO Heads to support local/regional audits and regulatory reviews
- Owns and drives global Corrective Action Plans (CAP) closures to ensure timely remediation of control failures
- Co-develops and maintains Continuity of Business (COB) plan with Regional SCO Ops Heads, coordinating its testing periodically to ensure systems’ and teams’ readiness
- Builds and maintains relationships with Global Process Owners, Region SCO Leads, and Region SCO Ops Heads, in an effort to constantly refine, improve and share working best practices globally
- Supports and actively engages in SCO’s Global VOE initiatives

Qualifications:

- Operations and people management experience, preferably across multiple regions
- Strong knowledge of end-to-end P2P Invoicing processes including understanding of the PO requisition process
- Deep knowledge of the Citi Expense Management Policy
- Understanding of Tax accounting/regulation including local Country requirements
- Knowledgeable in P2P system.
- Demonstrated professional ethics and integrity in carrying out responsibilities to clients, peers, and franchise
- Proficient in Microsoft Office

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