Blackline Task Administrator

hace 4 semanas

San José, Costa Rica Intel A tiempo completo

This position involves processing tickets in service now to create new tasks and to make changes to existing tasks, as well as performing system checks to remove roadblocks during month-end close. In addition, provide guidance to resolve user queries regarding task certification-decertification, ticket resolution and reporting guidance. Maintain updated dashboards, trainings, user information systems and make improvements to them. As Blackline tasks team operates in a Global service model, the analyst will work in conjunction with the Malaysia admin, meaning that it is expected to partner with them aiming to execute tasks, projects next steps and detect opportunities to improve the global team execution performance.

**In this role you will help Intel with the following, but not limited to**:

- Process Blackline (BL) tickets through Service Now on daily basis and complying with deadlines and troubleshoot, if needed, tickets in case of Bot failures.
- Provide support to customer's inquiries, questions, and proactive follow up on past due tasks.
- Update documentation related to controls in Blackline aiming to reduce risk of errors and failures during close, this includes but is not limited to update Dashboards, training on Degreed and look for creative documentation revamp opportunities.
- Support, develop and propose automation projects within the scope of influence by partnering with global stakeholders aiming to reduce manual work.
- Partner with Consolidations on annual close calendar update process on Blackline.
- Customer focused: Keeps stakeholders aligned. Articulates benefits and costs of both achieving and not achieving goals and communicates to stakeholders to build consensus. Keeps stakeholders informed of progress.
- Influencing: Uses reasoning, persuasive arguments, personal credibility, and knowledge of group dynamics to get an individual or group to support a recommended course of action.
- Manage systems and processes: Uses appropriate Program/Project Management tools and processes. Effectively develops, maintains and/or improves upon systems and processes to measure, monitor, or impact performance against goals.
- Action oriented: Pursues work with energy, drive, and a bias for action while maintaining focus and composure. Sensitive to due process and proper pacing, recognizing that too late may mean never. Makes decisions considering diversity of thought and takes informed risks to drive the business forward.
- Process analysis: Able to gather appropriate data and diagnose the cause of a problem before taking action. Manipulates data into information. Applies analytical and modeling techniques to examine business issues. Draws conclusions and proposes solutions.

**Qualifications**

**Minimum Qualifications**:

- Must be an active student of, or must possess a Bachelor's degree in Information Technology, Finance, Business Administration, Accounting or related field.
- 1+ years of relevant experience.
- Intermediate knowledge use of Microsoft Excel (Pivot Table) and Power BI.
- Basic knowledge of SAP.
- Fluent level of English, written and verbal.
- Must have permanent-unrestricted right to work in Costa Rica**.**

**Preferred Qualifications**:

- Knowledge of SQL and Blackline.
- Project management knowledge/experience.

**Inside this Business Group**
As members of the Finance team, employees act as full partners in making and supporting business decisions that are aimed at maximizing shareholder value. Intel Finance has a strong focus on facilitating change and improvement both within finance and in the operations supported.

**Position of Trust**

**Work Model for this Role**

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.

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