Manager, Campaign Management, Global Creative

hace 2 semanas

San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Bachelors’ degree in Marketing, Advertising or related field
- 4+ years of professional experience, preferably in digital advertising
- Strong organizational, interpersonal, and communication skills (written and verbal)
- Self-directed, goal-oriented and flexible, enjoy working in a fast-paced and at times ambiguous environment
- Excellent customer service judgement with high commitment to customer success
- Experience working cross-functionally and with employees with different skill sets
- Adaptable and quick to learn new skills, processes and tools, demonstrating strong technical/operational capabilities
- Experience with MS Office, particularly Word and Excel.

Job summary
At Amazon Advertising, we sit at the intersection of advertising and eCommerce. With millions of customers visiting us every day to find, discover, and buy products, we believe that advertising, when done well, can enhance the value of the customer experience and generate a positive return on investment for our advertising partners. We strive to make advertising relevant so that customers welcome it - across Amazon’s ecosystem of mobile and desktop websites, proprietary devices, and Amazon Advertising. If you’re interested in innovative advertising solutions with a relentless focus on the customer, you’ve come to the right place

Key job responsibilities
Job responsibilities
- Exhibits excellent judgment
- Comfortable leading through ambiguous business objectives
- Experience using data and metrics to drive improvements
- Experience managing, analyzing and communicating results to senior management
- Recruits, hires, and develops great people

Has relentlessly high standards (is never satisfied with the status quo)
- Is able to dive deep and is never out of touch with the details of the business or the technology
- Expects and requires innovation of her/his team
- Has passion and convictions and the innate ability to inspire passion in others
- Strong results orientation
- Thinks big

A day in the life
The leader of this team will be expected to own their business and the needs of their customers in relation to campaign management. Managers of Campaign Execution Managers (CXMs) develop internal working relationships, and are skilled project and/or program managers, delivering quantifiable service improvements in line with customer needs. They develop high performing teams with clear goals to ensure team success, and partner closely with creative management, account management and design leadership to deliver results that matter to customers. Leaders in this team have direct accountability for continuously improving customer satisfaction and efficiency of our teams. As result, they establish partnerships with the Amazon teams that create our products and provide input to their roadmaps to help improve experiences for customers. They will have the ability to tackle challenging and novel situations in a daily basis with a high degree of ambiguity, and have proven track record of staying connected to the details of the projects/businesses, by drilling down on fuzzy information, refusing to accept generalizations or light-weighted responses and knowing when to get involved without micromanaging.

About the team
Amazon Ads is looking for an experienced Manager for our new Campaign Execution Management team. Campaign Execution Managers (CXMs) provide efficient and accurate campaign management while identifying opportunities to continuously improve our workflows and implement best practices across teams. This means diving deep on campaign management workflow improvements, analyzing defects and developing programs to fix root causes, and developing scalable mechanisms to deliver results.
- Digital advertising experience and expertise in related ad specifications, file formats and technologies
- Experience with Salesforce or other CRM tool and/or Business Intelligence tools will be a plus.
- Conversational Spanish, French, German, Italian or Dutch a plus

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