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Its Support Associate I
hace 2 semanas
6+ months of experience in IT help-desk or desk-side environment.
- Advanced written and spoken Portuguese level.
- Advanced written and spoken English level.
- High School diploma.
- Experience in Windows, Mac OS environments
- Proven ability to communicate with technical and non-technical staff.
Amazon's IT Support is the first point of contact for technical support service requests. Our IT Support Associate I spends their day fielding incoming chats, calls, and online requests from Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Associate I will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
Key job responsibilities
- Provide basic technical support to Remote Amazon employees worldwide.
- Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.
- Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.
- Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
- Follow all standard operating procedures (SOP) through the effective use of knowledge management.
- Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
- Assist with activities to triage and escalate any system or network outage to reduce downtime.
- Associate’s degree in Computer Science or IT related field.
- Experience with AV Conferencing Systems.
- Experience with networking hardware including switches/routers/firewalls.
- Linux OS Experience.
- Ability to troubleshoot & repair PC hardware.
- Strong verbal skills proven ability to communicate with technical and non-technical staff.
- Ability to work both independently and within a team environment.
- Display a commitment to quality and strong multi-tasking skills.
- Adherence to shift schedules and timeliness are key requirements.
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Its Support Associate I portuguese
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San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo6+ months of experience in IT help-desk or desk-side environment. Advanced written and spoken Portuguese level. Advanced written and spoken English level. High School diploma. Experience in Windows, Mac OS environments Proven ability to communicate with technical and nontechnical staff.Amazon's IT Support is the first point of contact for technical support...
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Its Support Associate Ii portuguese
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San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo1+ years of experience in IT help-desk or desk-side environment Advanced written and spoken English level Advanced written and spoken Portuguese level High School diploma Experience in Windows, Mac OS environments Proven ability to communicate with technical and nontechnical staffAmazon's IT Support is the first point of contact for technical support service...
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Its Support Associate Ii portuguese
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San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo1+ years of experience in IT help-desk or desk-side environment Advanced written and spoken English level High School diploma Experience in Windows, Mac OS environments Proven ability to communicate with technical and nontechnical staff Bachelor's degree in Computer science or IT related field. Advanced Linux systems administration skills / certification...
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