Manager - Catalog

hace 2 semanas

San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

2+ years of program or project management experience
- 2+ years of team management experience
- Experience leading process improvements

About the Role

As an Catalog Manager as part of Amazon Seller Services(AMPS), you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AMPS Sellers.

You will conceive, create and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business. This is a people manager role, you will be responsible for the team deliverables and developing and grooming talent within the team.
Responsibilities Include
- Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers
- Partnering with the Seller Management Team and managing the seller relationship by championing the seller’s needs at Amazon
- Build strong communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the sellers
- Build and execute on a strategic account plan that delivers on key business opportunities for the vendors and Amazon
- Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience
- Conduct deep dive analysis on the handled issues for the vendors and publish recommendations and action plans based on data to improve vendor experience
- Provide thought leadership around planning, roadmaps and execution
- Establish long term partnerships with key vendor partners for the group of vendors handled
- Support the launches of new programs, categories and features.

San Jose, CRI
- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets
- Knowledge of Lean, Kaizen, Six Sigma concepts
- Experience in managing critical operational processes, with SLA responsibility

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