Cca Cluster HR Project Senior Analyst

hace 3 semanas


Heredia, Costa Rica Citi A tiempo completo

**Responsibilities**:
- Coordinates and disseminates information of process, policy and procedure changes and ensuring the successful completion of projects managed.
- Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.
- Ensures creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log.
- Ensures resources are assigned to project & monitor commitment.
- Ensures change control is executed throughout project.
- Identifies, documents, and understands project dependencies.
- Identifies key stakeholders who participate in project scope definition.
- Tracks actual project costs, identify variances, and reforecast project costs as needed.
- Measures project management performance against standards.
- Ensures appropriate project staffing levels.
- Establishes project communication needs and create project communication plan.
- Creates the project risk management plan. Work with procurement team to create, administer, track, and eventually close project contracts.
- Facilitates the transition of systems, product & process development to minimize adverse operations impact by ensuring that the business is informed and always aware of the status of process improvements, procedure & systems enhancements and corrective actions for risk issues, identified for the business.
- Participates in the delivery of internal communications enabling the business officers to effectively service clients.
- Acts as a point of contact and liaison between department and required business areas for the implementation of activities to ensure accurate communication to clients.
- Manages and coordinates the business, Citibank and Regional projects with focus on Development and Change Management.
- Manages on a daily basis the investigation of a product, policy and procedure queries raised by team members.
- Liaises with key stakeholders to implement new procedures or clarify any misinterpretation as required.
- Regularly undertakes a review of processes, policies and procedures to identify process gaps and recommend process updates/ policy & procedure revisions associated with Project Management and Business Compliance.
- Provides feedback to Project Management leadership regarding risk issues/business cases raised by specific business units
- Collates communication items, investigate issues and ensure relevant communications are created in a timely clear and accurate manner.
- Drafts and communicates any staff briefs, including system changes.
- Monitors & communicates on Service Level Agreements of other departments that affect the service delivery within a project.
- Conducts ongoing research on effective mediums and tools to improve the communications.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.

**Qualifications**:
- 5-8 years of experience
- Demonstrate strong business knowledge including the understanding of core businesses, supporting processes and operations.
- Working knowledge of call center Technologies including systems, technologies and system work practices.
- Knowledge of HR policies and procedures.
- Knowledge of Call Center industry.
- Previous customer service management experience within a call center setting.
- Tertiary qualifications desirable.
- Outstanding problem-solver, Should demonstrate a commitment to quality and attention to detail

**Education**:
- Bachelor’s/University degree or equivalent experience
- **Job Family Group**:
Project and Program Management
- **Job Family**:
Project Management
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting


  • Btss Cca Cluster Head

    hace 7 días


    Heredia, Costa Rica Citi A tiempo completo

    **Main Responsibilities** - Direct and functional responsibility includes organization, development and delivery of following products/services to be provided to Citi's operation within CCA Cluster: Core Services: Mail & Distribution, Managed Print Services, Travel, Corporate Vehicle, Ground Transportation, Transaction Print, Corporate Card, Archiving and...


  • Heredia, Costa Rica Citi A tiempo completo

    The LATAM (ex-Mexico) Controls & Compliance Project Coordinator Assistant Vice President will be responsible for supporting the Firm’s overall Control and Governance Framework within Latin America, with a special focus on supporting and reporting on regulatory remediation activities in the region, including Regulatory Inventory Mapping, Data Management,...

  • HR Senior Project Manager

    hace 3 semanas


    Heredia, Costa Rica Citi A tiempo completo

    **Responsibilities**: Coordinates and disseminates information of process, policy and procedure changes and ensuring the successful completion of projects managed. Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues. Ensures creation of project plan and charter benefits management plan, stakeholder management...

  • HR Services Analyst

    hace 3 semanas


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The HR Services Analyst will provide professional customer service support, both individually and as part of a service team, with a focus on assisting employees with their HR inquiries and needs offering high levels of customer satisfaction and efficiency. The HR Services Analyst will work as a support for the HR Services Center team as an...

  • HR Analyst

    hace 3 semanas


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The HR Analysts are the behind-the-scenes collaborators and colleagues whose main job responsibilities are focused on helping HR generalists accomplish HR-related tasks. HR Analysts are involved with nearly all programs and services that relate to a company’s human resources division. Their work, which is often decidedly administrative in...

  • HR Project Manager

    hace 2 días


    Heredia, Costa Rica Moody's A tiempo completo

    The LMS Business Analyst will provide project management support and operations support to the Moody’s Learning Organization. This role handles the learning technology roadmap activities and keep all internal customers abreast of status updates. This person will collaborate with the LMS Manager, Learning customers, and IT teams across multiple levels in...

  • HR Help Desk Analyst

    hace 3 semanas


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The HR Help Desk Analyst will provide professional customer service support, both individually and as part of a project team, with a focus on assisting BAT employees with their HHRR inquiries and needs offering high levels of customer satisfaction and efficiency. The HR Help Desk Analyst will work as a support for the HR Help Desk Team Lead as...

  • Fp&a Intmd Analyst

    hace 2 semanas


    Heredia, Costa Rica Citi A tiempo completo

    Costa Rica Financial Planning and Analysis (FP&A) mission is to become an essential partner to the finance area through End-to-End process ownership and flawless execution by leveraging the best talent in order to drive value and productivity through innovation and standard practices. Be part of the FP&A Costa Rica team with a role that gives you the...

  • HR Project Manager

    hace 2 días


    Heredia, Costa Rica ZM Financial Systems A tiempo completo

    Imagine what we can INSPIRE with you Moody’s empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together.- Moody’s is a global integrated risk assessment firm that empowers organizations to make better decisions. Department - HR Service...

  • HR Help Desk Analyst

    hace 3 semanas


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The HR Help Desk Analyst will provide professional customer service support, both individually and as part of a project team, with a focus on assisting BAT employees with their HHRR inquiries and needs offering high levels of customer satisfaction and efficiency. The HR Help Desk Analyst will work as a support for the HR Help Desk Team Lead as a...

  • HR Help Desk Analyst

    hace 2 semanas


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The HR Help Desk Analyst will provide professional customer service support, both individually and as part of a project team, with a focus on assisting BAT employees with their HHRR inquiries and needs offering high levels of customer satisfaction and efficiency. The HR Help Desk Analyst will work as a support for the HR Help Desk Team Lead as a...

  • Sr HR Analyst

    hace 3 semanas


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Sr. HR Analysts are the behind-the-scenes collaborators and colleagues whose main job responsibilities are focused on helping HR generalists accomplish HR-related tasks. HR Analysts are involved with nearly all programs and services that relate to a company’s human resources division. Their work, which is often decidedly administrative in...

  • HR Project Manager

    hace 3 semanas


    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. The PMO within the People Team at Moody's is currently in the process of establishing a crucial function that will facilitate the meticulous and successful delivery of central initiatives. This continues to develop a great culture, better employee...


  • Heredia, Costa Rica Brenntag A tiempo completo

    **SENIOR COLLECTIONS ANALYST - COPY**: Our team in **Heredia** currently has an opening for a **Senior Collections Analyst - copy** **YOUR ROLE & RESPONSIBILITIES**: - Execute collection activities efficiently and effectively in compliance with company policies and procedures. Ensure collection of missed or outstanding payments from clients are...

  • HR Business Analyst

    hace 3 días


    Heredia, Costa Rica Citi A tiempo completo

    The OD & HR Strat Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the...

  • Senior QA Analyst

    hace 5 días


    Heredia, Costa Rica SGF Global A tiempo completo

    **Senior QA Analyst (Hybrid)** **Heredia, Costa Rica** SGF Global is looking for a Senior QA Analyst, for IT enterprise in Heredia, Costa Rica. **Requirements**: - University degree in IT, Computer Science or equivalent experience. - 5+ years successfully working as QA/Testing Analyst, Test Lead, Business System Analyst or related experience. -...

  • Rewards Senior Analyst

    hace 3 semanas


    Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT Costa Rica IS LOOKING for a** Reward & Benefits Senior Analyst **SENIORITY LEVEL: Non-**Management **FUNCTION**: Human...

  • HR Analyst

    hace 3 semanas


    Heredia, Costa Rica GRUPO STT A tiempo completo

    **Responsibilities**: Deliver first line and second line of support for HR inquiries across the spectrum of the employee lifecycle from new hires to employees leaving the business Perform accurate filing and execution of transactions for general HR data processing in support of HR functions Achieve stated performance measures and adhere to established...

  • HR Generalist

    hace 1 semana


    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...

  • HR Generalist

    hace 7 días


    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Human Resources Schedule: Full Time Shift: Day Shift **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are...