Americas Hospitality Analyst

hace 7 meses

San José, Costa Rica Pfizer A tiempo completo

ROLE SUMMARY

The Meetings, External Engagements, & Travel (MEET) Americas Hospitality Analyst is responsible for supporting hotel and venue selection operations within the Americas. This colleague will have responsibility for booking hotels and venues for qualifying events; coordinating with Meeting Planning Agencies (MPAs) to ensure hotel and venue information is communicated; and responding to hotel and venue selection-related questions as needed. This analyst will liaise directly with commercial colleagues for any hotel/venue-related business needs, and he/she will serve as the first point of contact in addressing any issues that arise related to the hotel/venue selection process.

This role will work closely with the Regional Hospitality Lead, Regional Process Lead, MEET Regional Operations teams, in-market Service Ambassadors, and business and supplier stakeholders as needed.

This role will report directly to the Regional Hospitality Lead.

Hotel and Venue Selection
- Execute day-to-day hotel and venue selection activities for the Americas, based on engagements assigned by (and under direct supervision of) Regional Hospitality Lead
- Coordinate with commercial colleagues to ensure that all business needs and requirements related to hotel/venue selection are met
- Ensure compliance with Pfizer policies and local laws related to hotel/venue selection
- Ensure alignment with KPIs related to timelines for hotel and venue selection
- Coordinate with MPAs to ensure all hotel and venue information has been communicated
- Coordinate with MPA to support reconciliation activities are executed accurately and in line with SLAs
- Negotiate the best possible prices and concessions for Pfizer
- Validate and clarify all supplier responses prior to presenting them for selection
- Serve as first point of contact in resolving issues that arise related to the hotel/venue selection process; escalate any questions or challenges to the Regional Hospitality Lead on an as-needed basis
- Ensure all deadlines and SLAs are adhered to
- Ensure all key fields and requirements are kept up to date in relevant systems (Cvent, etc)

Standard Hotel Contract (SHC)
- Oversee execution of all hotel and venue contracts, ensuring that Standard Hotel contract is utilized
- Maintain working knowledge and close relationships with SHC compliant properties
- Develop strong working knowledge of compliant hotels in region in order to make consultative recommendations to the business

Stakeholder Engagement
- Serve as the primary point of contact for the business for day-to-day hotel and venue selection-related questions and activities
- Maintain positive hotel partner relationships

BASIC QUALIFICATIONS
- Comprehensive knowledge and expertise in the technology landscape that supports MEET
- Experience with accounting or compliance / audit transactions, preferably in a shared service with strong compliance controls
- Ability to manage multiple stakeholders
- Proficiency in PC skills (MS Excel, Word, PowerPoint) required
- Good organizational skills to coordinate and manage multiple priorities
- Strong technical skills in managing transactions within a system
- Strong written and verbal communication skills enabling effective communication with all levels of management
- Strong customer service skills and mindset
- Understanding of compliance / financial controls
- Strength with multitasking and ensuring accurate detail
- Ability to work under pressure and to handle several projects at once
- High level of self-motivation, energy and flexibility
- Understanding of MAPP Policy terms and healthcare compliance policies
- Strong interpersonal and organizational skills
- Must have strong negotiation skills
- Strong supplier relationships

PREFERRED QUALIFICATIONS
- Typical Years of Experience: 2+ years of experience in meeting planning or venue selection
- Minimum of bachelor’s degree in Hospitality, Business, or a related discipline
- Experience in pharmaceutical meetings operations
- Background in hotel souring and venue selection preferred
- Fluency in English and Spanish is a must; additional languages preferred
- Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies
- Previous experience with pharmaceutical companies is preferred
- Comprehensive knowledge of the meetings & travel industry
- Fundamental knowledge of a large, customer facing operations team
- Ability to engage with stakeholders to resolve issues and achieve objectives
- Proficiency in PC skills (MS Excel, Word, PowerPoint) required
- Knowledge of Cvent
- Proficiency with data analysis and visualization
- Experience with Foreign Corrupt Practices Act transactions preferred

Work Location Assignment: Flexible

EEO (Equal Employment Opportunity) & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex

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