Ops Support Specialist

hace 1 semana

Heredia, Costa Rica Citi A tiempo completo

**The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Stakeholder Services Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.**

**Responsibilities**:

- ** Support expansive and diverse array of services through phone calls and Chat, working directly with next level support**:

- ** Communicate daily with management on productivity, quality & availability,**:

- ** Facilitate training based on needs of staff within the department and assist with answering staff questions, as needed**:

- ** Assist with ongoing Lean and process improvement projects**:

- ** Resolve complex problems based on best practice/precedence, escalating as needed**:
***Qualifications**:

- ** Bachelor’s degree/University degree in progress**:

- ** Previous relevant customer Service experience**:

- ** English proficiency is a must**:

- ** Proficient in Microsoft Office**:

- ** General knowledge of client reporting across the industry and our competitors**:

- ** Proven organization and time management skills**:

- ** Demonstrated problem-solving and decision-making skills**:

- ** Consistently demonstrates clear and concise written and verbal communication skills**:
***This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required**:
**#hrsupportcr**:
C05
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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