OTC Customer Support Analyst

hace 4 semanas


San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo
Company Description

ServiceNow is dedicated to making a positive impact in the world through innovative technology and a team of curious, ambitious individuals. Joining ServiceNow means becoming part of a team that encourages you to live your best life and share your unique skills. Together, we support each other to turn our big dreams into reality.

With over 7,700 customers, we proudly serve a large percentage of the Fortune 500 companies. We are recognized as one of the FORTUNE 100 Best Companies to Work For and World's Most Admired CompaniesTM.

Explore more about our company culture on the Life at Now blog where our employees share their experiences.

If you feel passionate about a role but are unsure about meeting all qualifications, we still encourage you to apply. We believe in fostering an inclusive environment where diverse voices and backgrounds are valued and respected. At ServiceNow, we welcome candidates from varied paths who bring unique skills and a drive to succeed.

Job Description

What you will do in this role:

Join our Customer Support Team specializing in Orders and Collections to play a crucial role in resolving customer inquiries and issues efficiently. Collaborate with colleagues to deliver exceptional support to our customers.

  • Efficiently work with the Orders and Collections teams to enhance customer experience.
  • Provide excellent customer service by addressing inquiries with courtesy and effective solutions.
  • Display professionalism and empathy in all customer interactions.
  • Exceed customer expectations and foster long-term relationships.
  • Handle inquiries related to payments, outstanding balances, and payment options.
  • Collaborate with the Collections team to assist customers with payment arrangements and resolve payment issues.
  • Ensure accurate processing of customer payments and update records accordingly.
  • Respond promptly to customer inquiries regarding order status, tracking, and delivery details.
  • Support customers with order placement, modifications, and cancellations.
  • Maintain updated and precise customer records while adhering to internal controls and policies.
  • Assist in resolving customer issues and engaging with internal departments for timely resolution.
Qualifications

To succeed in this role, you need:

  • Strong organizational skills and the ability to meet deadlines in a fast-paced environment.
  • Demonstrated initiative and success working both independently and collaboratively.
  • A focus on detail-oriented tasks.
  • Excellent time management skills and the capacity to handle multiple responsibilities effectively.
  • Analytical and research skills with great follow-through.
  • Problem-solving abilities and the capacity to work cross-functionally.
  • Effective communication and interpersonal skills.

FD21

Additional Information

ServiceNow is an Equal Employment Opportunity Employer, committed to a diverse workforce. All qualified applicants will be considered for employment without regard to various categories. We promote a flexible and trusting work environment for our distributed teams.

If you need assistance or a reasonable accommodation during the application process, please reach out to us using the provided contact information. Compliance with export control regulations may be required for certain roles.

Be aware of fraudulent job postings and scams. Protect yourself by verifying job postings through official channels such as the ServiceNow Careers site.

Copyright © Fortune Media IP Limited. All rights reserved. Fortune and Fortune Media IP Limited are not affiliated with or endorse ServiceNow products or services.



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