Sr Business Process Analyst

hace 4 semanas


San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo
Company Description

Here at ServiceNow, our technology plays a crucial role in making the world function smoothly for everyone. Our team is at the heart of making this happen. We work quickly because the world doesn't like to wait, and we come up with innovative solutions that set us apart from the rest in order to best serve our customers and communities. When you join ServiceNow, you become part of a team of ambitious individuals who constantly seek new opportunities and solutions with an unyielding curiosity and a passion for creativity. We understand that you thrive at work when you're living your best life and sharing your unique skills; that's why we strive to provide the ideal environment for that to happen. Together, we aim high, supporting each other in turning our personal and collective aspirations into reality. The future belongs to us, and it all starts with you.

With over 7,700 customers, we cater to about 85% of the Fortune 500 companies. We take pride in being recognized as one of the FORTUNE 100 Best Companies to Work For and among the World's Most Admired Companies™.

Discover more about life at Now by exploring our blog and hearing directly from our employees about their ServiceNow experiences.

Not sure if you meet all the requirements listed in a job description but genuinely excited about the role? We encourage you to still go ahead and apply. At ServiceNow, we are dedicated to fostering an inclusive environment where every voice is valued, heard, and respected. We welcome all candidates, including those from unconventional and diverse backgrounds who may not have followed a traditional path that seems directly linked to this role. We firmly believe that skills and experiences are adaptable, and the eagerness to dream big makes for outstanding candidates.

Job Description

What you'll be doing in this role:

  • Collaborate with global business owners to enhance processes and drive efficiency
  • Take complete ownership of business deliverables, including customizations and enhancements in Sales CRM areas. Streamline processes to reduce cycle time and enhance throughput and delivery of the IT development team
  • Efficiently discuss project functional and solution aspects with IT development, quickly grasping and assessing challenges
  • Participate, influence, and oversee cross-functional projects that impact Sales CRM processes
  • Effective communication with business partners is a crucial aspect of this role
  • Manage and coordinate Regression and User acceptance testing with users
  • Work closely with key business stakeholders, IT teams, external partners, and third-party software vendors to implement robust and effective solutions
  • Handle multiple projects and tasks, adeptly prioritize, and deliver results despite competing business demands
  • Proactively refine upstream solutions to prevent downstream business or IT process and data complications
  • Provide post-implementation business support, troubleshoot, and resolve system issues in collaboration with the IT support team
  • Experience with third-party software related to CRM is a plus
  • Demonstrate strong teamwork and interpersonal skills
Qualifications

To excel in this role, you should have:

  • 2-4 years of experience as a business analyst, with at least 2 years focusing on business analysis, requirements gathering, process enhancements, and solution design
  • Prior experience as a business analyst in the Opportunity lifecycle, with a core focus on CRM
  • Preferably, a strong background in business partnership, showcasing a successful track record in driving cross-functional initiatives, enhancements, and support matters
  • Essential exposure to a third-party CRM system

JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified candidates will be considered for employment without regard to various aspects such as race, color, creed, religion, gender, age, disability, and more. We believe in leading with flexibility and trust in our modern era of distributed work. Get to know more about our diverse work personas: flexible, remote, and required in-office.



  • San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Sr Business Analyst

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Object Technology Solution A tiempo completo

    OTSI (Object Technology Solutions, Inc) has an immediate opening for a Sr. Buisness AnalystSr. Business Analys (REMOTE)MAJOR RESPONSIBILITES: Drive major process reengineering efforts by leading business owners to define future state processes by conducting process design/ requirements workshops. Map existing processes; lead definition of tobe processes...

  • Business Analyst I

    hace 2 semanas


    San Francisco, Heredia, Costa Rica SGF Global A tiempo completo

    Summary:The Business Analyst reviews, analyzes, and evaluates business requirements and user needs. They work together with consultants, Sr. Consultants and Directors to design and implement systems that parallel overall client business objectives. Has knowledge of commonlyused design concepts, relational databases, and business process within a particular...


  • San Francisco, Heredia, Costa Rica 11274 Citi Business Services Costa Rica, SRL A tiempo completo

    The Payroll Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate...


  • San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Business Analyst I

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Object Technology Solution A tiempo completo

    OTSIObject Technology Solutions, Inc) has an immediate opening for a Business AnalystBUSINESS ANALYST I (HYBRID/HEREDIA)MAJOR RESPONSIBILITES: They work together with consultants, Sr. Consultants and Directors to design and implement systems that parallel overall client business objectives. Has knowledge of commonlyused design concepts, relational databases,...


  • San Francisco, Heredia, Costa Rica 11274 Citi Business Services Costa Rica, SRL A tiempo completo

    The Business Risk and Control Senior Analyst RoleThe Business Risk and Control Senior Analyst position is ideal for seasoned professionals who bring a wealth of experience to the table. In this role, you will apply your deep disciplinary knowledge to contribute to the development of new techniques and enhance processes and workflows within your area of...

  • Payroll Sr Analyst

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Citigroup A tiempo completo

    The Payroll Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate...

  • Payroll Sr Analyst

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Citigroup A tiempo completo

    The Payroll Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate...

  • Payroll Sr Analyst

    hace 2 semanas


    San Francisco, Heredia, Costa Rica 11274 Citi Business Services Costa Rica, SRL A tiempo completo

    The Payroll Senior Analyst RoleProvides business analysis support for HR and Payroll operations organization.Serves as an expert in payroll processes and procedures.Manages internal procedures and business requirements documentation.Executes test plans and identifies discrepancies; resolves issues with technical and business personnel.Interacts with...


  • San Francisco, Heredia, Costa Rica Citigroup A tiempo completo

    The Payroll Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate...


  • San Francisco, Heredia, Costa Rica Citigroup A tiempo completo

    The Payroll Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate...

  • Process Analyst Tech

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Process Analyst is as a crucial member of the WLCR PMO Office, which is led by Program Leads overseeing the lending technology programs.The Process Analyst will support the PMO office which manages and coordinates work across key pillars of the lending technology program including: culture, risk and controls, architecture and technology, data, and...

  • Payroll Sr Analyst

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Responsibilities: The Payroll Sr Analyst performs business analysis support for an HR and Payroll operations organization; Creates and manages the documentation of internal procedures and business requirements. Executes test plans and identifies and documents discrepancies found through the ability to accurately assess output against expected results;...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Sr. Financial Analyst - Operations & Technology Financial Optimization is a key member of the Financial Optimization team. Under the direction of the Director - Operations & Technology Financial Optimization and in partnership with O&T colleagues, Finance, and Human Resources, the Financial Analyst conducts detailed data analytics to support business...

  • Sr Operations Analyst

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Moody's A tiempo completo

    ROC is looking for a Senior Operations Analyst - Regulatory Report Owner to join the regulatory reporting team in the role of report owner.The Sr Operations Analyst Report Owner represents a key role in the delivery of initiatives and business processes that are critical driving Moody's Investors Service strategies and establishing standard operational...

  • Business Analyst

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Finance Degree or related field with 4+ or more years of experience in a business analyst/data analyst/statistical analysis role - Strong English language, oral and written skills Understanding of data warehousing, data modeling concept and building new DW tables Advanced financial analysis and financial modeling skills Proven ability to develop strategic...

  • Payroll Sr. Analyst

    hace 2 semanas


    San Francisco, Heredia, Costa Rica 11274 Citi Business Services Costa Rica, SRL A tiempo completo

    The Payroll Intermed Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...

  • Business Analyst

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Simeio A tiempo completo

    Duties and responsibilities Elaborate, specify, and document the business & functional requirements Responsible for functional requirement study and Gap Analysis. Supporting delivery/engineering team of solutions through the SDLC/PDLC, communication across the internal stakeholders and business partners. Provide regular reports using SQL Queries and/or using...

  • Business Analyst

    hace 2 semanas


    San Francisco, Heredia, Costa Rica GFT Technologies SE A tiempo completo

    Business Analyst: Date: Apr 28, 2023 Location: Heredia, CR, Working place: Remote Company: GFT Technologies SEBusiness AnalystJob Description:The Vulnerability Reporting Analyst is part of a large, global hands-on, technical support team, that focuses on high-quality customer support to keep our Employee Technology and Operations services running smoothly....