Account Delivery Manager

hace 2 semanas

San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators.

From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture.

We offer experiences that serve all listeners with our different tiers of service:

Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices.

Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at


The Global Scaled Services Team (GSS) is seeking for an Account Delivery Manager responsible for the maintaining a healthy relationship with stakeholders, understanding requirements and execute growth and development plans for internal products and services.

This candidate will navigate in an ambiguous environment where they must develop, implement, and iterate on business execution plans to deliver growth and positive experience for our internal stakeholders.

This person has relentlessly high standards and understands key levers to achieve results.

They have a passion for innovating and solving complex problems, often with little direction, and drive organizational impact through influential leadership.


In this role, you will be responsible for collaborating cross-functionally to explore inventive ways to identify and optimize growth levers such as selection expansion, scale operations, brand positioning and catalog quality.

The ideal candidate will drive the creation and execution of business plans to achieve goals and scale your best practices across the GSS organization.

If you are interested in growing within the Amazon Music and entertainment business at Amazon, then we're interested in talking to you

Key job responsibilities
Contribute to business plan development and support the improvement of end customer experience, in collaboration with cross-functional teams.
Possess the ability to negotiate and make trade-offs between short term stakeholder needs and longer term investment.
Dealing with ambiguity and adapting new ways of working
Embracing challenges and changes fast to fulfill multiple requests and deliver them on time
Excellent project management, communication, presentation, and interpersonal skills
Self-starting, flexible, highly organized, detail-oriented, reliable, and has the ability to multi-task in order to meet tight deadlines
Ability to use data and metrics to measure performance, determine improvements and innovations, and to support project requests from partner teams

Build and maintain strong communication within the internal teams and with stakeholders within your portfolio; be a trusted advisor and a business advocate.

Leading influentially by teaching and scaling best practices across GSS team and its stakeholders.

Use customer feedback, market growth trends, data, and analyze key metrics to contribute to development of features and programs that accelerate stakeholder's satisfaction and improve their experience working with the GSS team.

Identify, optimize, and execute improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations.

We are open to hiring candidates to work out of one of the following locations:

San Jose, CRI

BASIC QUALIFICATIONS
4+ years of experience in digital advertising, entertainment and client facing roles with a focus on data analysis. I.e. Account Management, Sales, Customer Success, Vendor Management, and/or Business Development.

Demonstrated success in exceeding business, territory, and/or account goals using a solutions-focused approach.


Proven track record of building and maintaining relationships with internal and external stakeholders driving resolutions collaboratively, resolving conflicts, and ensuring follow-through with excellent verbal and written communication.

Track record of developing long term business and/or account management with a demonstrated ability to effectively accomplish multiple intermediate to complex projects and priorities across different teams and organizations

BA/BS degree or equivalent experience

Proven track record of performance metrics creation and implementation for the business improvement

Bilingual English/Spanish. English, written and spoken (B2 minimum).

Experience managing, analyzing and communicating results to leadership

Excellent communication and negotiation skills. Stakeholder management. Collaboration with peers, partners and stakeholders to ensure high-quality, cohesive deliverables through the entire process.

Able to deal with ambiguity in a fast paced environment.

Strong negotiation skills and ability to influence others

Has relentlessly high standards (is never satisfied with the status quo)

Is able to dive deep and is never out of touch with the details of the business or the technology

Ability to deliver results in a fast-paced environment and little guidance

PREFERRED QUALIFICATIONS
Experience in E-Commerce, Retail, Consulting and/or B2B

Self-motivated and capable of working independently.

Familiarity with PMP Methodology, Agile/Scrum methodologies

Experience on video content, online streaming platforms, online business, e-commerce.

Demonstrated experience in Digital Marketing.

Demonstrated experience working with International/Global Brands.

Experience using analytical, account management, and productivity tools including Oracle Business
Intelligence, CRM tools like SalesForce, Smartsheet, and Microsoft Office Suites.

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