Technical Account Manager

hace 2 semanas


San José, San José, Costa Rica SentinelOne A tiempo completo

About Us:


SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time.

Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection.

With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed - to defeat every attack, at every stage of the threat lifecycle.

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you're enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team

What we are looking for?:

  • Fast learner, team player, problem solver, ability to work in fluctuating workload environment and with a globally dispersed, crosscultural team
  • Experience with host base (endpoint agent) security solutions is preferred
  • Multi OS support experience: Windows, Mac & Linux (mobile platforms an advantage)


Training delivery experience
  • Required
  • MongoDB experience preferred, any previous DB (queries and basic programming) acceptable
  • Previous scripting experience. At minimum a working knowledge of Python, PHP, and Unix shell scripts

What will you do?:

  • Own overall relationship with assigned largescale clients while creating the platform for continuing value growth and repurchase loyalty toward SentinelOne solution.
  • Lead complex implementation and onboarding projects for S1 products and services.
  • Deliver professional and technical account management services following the best practices and established procedures through proactive communication, strategic advisory, technical project management, service reviews, escalation management, training, and more.
  • Work independently to evaluate a customer's environment and architecture to deliver the appropriate design and integration solution while maintaining a high satisfaction rate. This includes, but is not limited to evaluating customers' business needs, infrastructure, security, and compliance requirements.
  • Work closely with Product, Engineering, Support teams as well as Upper Management, and Sales to advocate customer needs, resolve technical & business issues, defining feature requests, identifying growth opportunities, and collecting customers' feedback
  • Work to identify and/or develop upsell opportunities.
  • Maintain an indepth understanding of company technology, products, and services.
  • Contribute to our knowledge base by creating best practices guides and video tutorials.

What skills and knowledge should you bring?:

  • At least 3 years experience in field engineering: Senior support engineer (tier 3-4)/Technical Account Manager/Pre-Sales
  • Experience working with Enterprise customers
  • Required
  • Excellent customeroriented individual, a problem solver
  • Professional and articulate with excellent written communication skills
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.
  • Technical Account Manager

    hace 2 semanas


    San José, San José, Costa Rica Stage 4 Solutions Inc A tiempo completo

    Technical Account Manager (Remote in Costa Rica)We are looking for a Technical Account Manager for a large, global US based B2B Software company. This role will focus on post-sales activities to onboard customers and implement the client's solutions and for serving as the main point of contact for customers, providing technical guidance, troubleshooting...

  • Technical Account Manager

    hace 2 semanas


    San José, San José, Costa Rica Appvance A tiempo completo

    About the Role:We are seeking a highly skilled and motivated Technical Account Manager to join our team at a QA software company. As a Technical Account Manager, you will be responsible for managing the relationships with our key clients, ensuring their satisfaction, and driving the successful implementation and adoption of our software solutions. You will...

  • Technical Account Manager

    hace 2 semanas


    San José, San José, Costa Rica Zuora A tiempo completo

    OUR VISION:THE WORLD. SUBSCRIBED.Customers have changed. They're looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.In the old world (let's call it the Product Economy) it was all about things....


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Would you like join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Technical Account Manager to support our customers' creative and transformative spirit of innovation across all technologies. This...

  • Technical Account Manager

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    5+ year s of hands-on Experience with operational parameters and troubleshooting for two (2) of the following: Infrastructure/ Systems Administration / Networking / DevOps /Compute/ Storage/ Database/ Big Data and Analytics/ Application-level services/ Serverless/ Applications Development in a distributed systems environment. Bachelor's Degree in Computer...

  • Technical Account Manager

    hace 2 semanas


    San José, San José, Costa Rica Cohesity A tiempo completo

    Cohesity is on a mission to radically simplify how organizations secure and manage their data, while unlocking limitless value. As a leader in data security and management, we make it easy to secure, protect, manage and derive value from data—across the data center, edge, and cloud. At Cohesity, we're a group of builders and go-getters who are committed to...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    The Technical Account Associate (TAA) acts as a business advisor to specific Smartsheet customers, providing Premier Services for the customer's priorities to maximize the value of their Smartsheet investment. You will contribute to the quality and satisfaction of the customer's services relationship through post-consulting technical support on custom or...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    About Cloud Software Group (CSG)Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get...

  • Account Manager

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    3+ years of sales or account management experience 3+ years of digital advertising and client facing roles experience Experience with Excel Experience analyzing data and best practices to assess performance driversThe Amazon Marketplace Paid Services (AMPS) organization is seeking a Strategic Account Manager to drive business growth for some of the most...

  • Support Account Manager

    hace 2 semanas


    San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Company DescriptionOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We...

  • Account Manager

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    2+ years of sales or account management experience 2+ years of digital advertising and client facing roles experience Experience with Excel Experience analyzing data and best practices to assess performance driversTransparency represents an incredible opportunity to raise retail industry standards around authenticity, product transparency, and supply chain...

  • Account Manager

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    2+ years of sales or account management experience 2+ years of digital advertising and client facing roles experience Experience with Excel Experience analyzing data and best practices to assess performance driversAbout the Role - Account Management:As an Account Manager as part of RBS (Retail Business Services) RVR (Retail Vendor Recruitment) Team you will...


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Company DescriptionOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We...

  • Account Manager

    hace 2 semanas


    San José, San José, Costa Rica E&S Global A tiempo completo

    E&S Global está buscando un ACCOUNT MANAGER, en la Capital de San José, con el siguiente perfil:Habilidades requeridas Telecomunicaciones CRM ERP Odoo Cumplimiento de metas Indicadores (KPIs) Consecución y mantenimiento de clientesRequisitos: Experiência mínima de 2 a 3 años Profesional en Telecomunicaciones o carreras a fin Manejar idioma de ingles...


  • San José, San José, Costa Rica Enterprise Software Solutions A tiempo completo

    We advocate for a human-centered approach in addressing technological challengesOptimizing resource utilization is the top cloud challenge at 42%. This is extremely hard for many organizations, as they tend to overprovision to allow for future scaleWe are a cloud-first, full-service Microsoft partner, among the top 1% of all Microsoft Gold partners...

  • Account Manager Merchants

    hace 2 semanas


    San José, San José, Costa Rica International People Solutions A tiempo completo

    Job description:As an Account Manager, you will play a vital role in providing front-line support to select merchants while ensuring their compliance with regulations. You will also be responsible for monitoring chargeback statistics and working closely with various service providers to resolve merchant issues and escalate when necessary. This position...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Company DescriptionOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We...

  • Account Manager

    hace 2 semanas


    San José, San José, Costa Rica SoftwareOne A tiempo completo

    Job Function:Sales The role:Join our sales team We are eager to learn more about you and explore how, by working together, we can form an exceptional team.Account ManagerHunterFull time | Hybrid ModelWe are looking for a proactive and results-driven Account Manager to identify and develop new business opportunities, effectively sell solutions, and drive...

  • Account Manager

    hace 2 semanas


    San José, San José, Costa Rica Noventiq A tiempo completo

    DescriptionNoventiq is hiring professionals to join their team. Noventiq, a leading global provider of digital transformation and cybersecurity solutions, has seen remarkable growth in recent years. With a strong presence in various regions around the world, Noventiq has become a key player in the industry.In order to further expand their operations in...