Technical Account Manager,

hace 2 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

Would you like join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Technical Account Manager to support our customers' creative and transformative spirit of innovation across all technologies.

This is a technical role, in which you will have the opportunity to be the principal technical advisor and 'voice of the customer'.

As a Technical Account Manager, you will help craft and execute strategies to drive customer adoption and use of AWS services.

Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs proactive scope and risk management.

You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies, and enthusiastically keep your customers' AWS environments operationally healthy.

The closer relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

Key job responsibilities
Every day will bring new and exciting challenges on the job while you:

  • Provide support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
  • Complete analysis and present periodic reviews of operational performance to customer
  • Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
  • Foster trusting relationships with customers, understanding their business needs and technical challenges
  • Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope and risk management.
About the team
Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.

AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.


ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences.

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer.

That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We are open to hiring candidates to work out of one of the following locations:

San Jose, H, CRI

BASIC QUALIFICATIONS

  • 2+ years of handson Experience with operational parameters and troubleshooting for one (1) of the following: Infrastructure/ Systems Administration / Networking / DevOps /Compute/ Storage/ Database/ Big Data and Analytics/ Applicationlevel services/ Serverless/ Applications Development in a distributed systems environment
  • Bachelor's Degree in Computer Science, Engineering, Math, or related discipline required, or equivalent work experience or 4+years.
  • Able to communicate effectively in English, within technical and business settings.
PREFERRED QUALIFICATIONS

  • Experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, IP Networking, IT Security, BigData/Hadoop/Spark, Operations Management, Service Oriented Architecture
  • External enterprise customerfacing experience as a technical lead, presenting to both large and small audiences
  • Experience in a 24x7 operational services or support environment
  • Experience with AWS services and/or other offerings

  • Technical Account Manager

    hace 2 semanas


    San José, San José, Costa Rica Stage 4 Solutions Inc A tiempo completo

    Technical Account Manager (Remote in Costa Rica)We are looking for a Technical Account Manager for a large, global US based B2B Software company. This role will focus on post-sales activities to onboard customers and implement the client's solutions and for serving as the main point of contact for customers, providing technical guidance, troubleshooting...

  • Technical Account Manager

    hace 2 semanas


    San José, San José, Costa Rica Appvance A tiempo completo

    About the Role:We are seeking a highly skilled and motivated Technical Account Manager to join our team at a QA software company. As a Technical Account Manager, you will be responsible for managing the relationships with our key clients, ensuring their satisfaction, and driving the successful implementation and adoption of our software solutions. You will...

  • Technical Account Manager

    hace 2 semanas


    San José, San José, Costa Rica Zuora A tiempo completo

    OUR VISION:THE WORLD. SUBSCRIBED.Customers have changed. They're looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.In the old world (let's call it the Product Economy) it was all about things....

  • Technical Account Manager

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    5+ year s of hands-on Experience with operational parameters and troubleshooting for two (2) of the following: Infrastructure/ Systems Administration / Networking / DevOps /Compute/ Storage/ Database/ Big Data and Analytics/ Application-level services/ Serverless/ Applications Development in a distributed systems environment. Bachelor's Degree in Computer...

  • Technical Account Manager

    hace 2 semanas


    San José, San José, Costa Rica SentinelOne A tiempo completo

    About Us:SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the...

  • Technical Account Manager

    hace 2 semanas


    San José, San José, Costa Rica Cohesity A tiempo completo

    Cohesity is on a mission to radically simplify how organizations secure and manage their data, while unlocking limitless value. As a leader in data security and management, we make it easy to secure, protect, manage and derive value from data—across the data center, edge, and cloud. At Cohesity, we're a group of builders and go-getters who are committed to...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    The Technical Account Associate (TAA) acts as a business advisor to specific Smartsheet customers, providing Premier Services for the customer's priorities to maximize the value of their Smartsheet investment. You will contribute to the quality and satisfaction of the customer's services relationship through post-consulting technical support on custom or...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    About Cloud Software Group (CSG)Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get...

  • Support Account Manager

    hace 2 semanas


    San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Company DescriptionOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We...

  • Account Manager

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    3+ years of sales or account management experience 3+ years of digital advertising and client facing roles experience Experience with Excel Experience analyzing data and best practices to assess performance driversThe Amazon Marketplace Paid Services (AMPS) organization is seeking a Strategic Account Manager to drive business growth for some of the most...

  • Account Manager

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    2+ years of sales or account management experience 2+ years of digital advertising and client facing roles experience Experience with Excel Experience analyzing data and best practices to assess performance driversTransparency represents an incredible opportunity to raise retail industry standards around authenticity, product transparency, and supply chain...

  • Account Manager

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    2+ years of sales or account management experience 2+ years of digital advertising and client facing roles experience Experience with Excel Experience analyzing data and best practices to assess performance driversAbout the Role - Account Management:As an Account Manager as part of RBS (Retail Business Services) RVR (Retail Vendor Recruitment) Team you will...


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Company DescriptionOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We...

  • Account Manager

    hace 2 semanas


    San José, San José, Costa Rica E&S Global A tiempo completo

    E&S Global está buscando un ACCOUNT MANAGER, en la Capital de San José, con el siguiente perfil:Habilidades requeridas Telecomunicaciones CRM ERP Odoo Cumplimiento de metas Indicadores (KPIs) Consecución y mantenimiento de clientesRequisitos: Experiência mínima de 2 a 3 años Profesional en Telecomunicaciones o carreras a fin Manejar idioma de ingles...


  • San José, San José, Costa Rica Enterprise Software Solutions A tiempo completo

    We advocate for a human-centered approach in addressing technological challengesOptimizing resource utilization is the top cloud challenge at 42%. This is extremely hard for many organizations, as they tend to overprovision to allow for future scaleWe are a cloud-first, full-service Microsoft partner, among the top 1% of all Microsoft Gold partners...

  • Account Manager Merchants

    hace 2 semanas


    San José, San José, Costa Rica International People Solutions A tiempo completo

    Job description:As an Account Manager, you will play a vital role in providing front-line support to select merchants while ensuring their compliance with regulations. You will also be responsible for monitoring chargeback statistics and working closely with various service providers to resolve merchant issues and escalate when necessary. This position...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Company DescriptionOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We...

  • Account Manager

    hace 2 semanas


    San José, San José, Costa Rica SoftwareOne A tiempo completo

    Job Function:Sales The role:Join our sales team We are eager to learn more about you and explore how, by working together, we can form an exceptional team.Account ManagerHunterFull time | Hybrid ModelWe are looking for a proactive and results-driven Account Manager to identify and develop new business opportunities, effectively sell solutions, and drive...

  • Account Manager

    hace 2 semanas


    San José, San José, Costa Rica Noventiq A tiempo completo

    DescriptionNoventiq is hiring professionals to join their team. Noventiq, a leading global provider of digital transformation and cybersecurity solutions, has seen remarkable growth in recent years. With a strong presence in various regions around the world, Noventiq has become a key player in the industry.In order to further expand their operations in...