Business Processes Analyst

hace 2 semanas


San José, San José, Costa Rica GBM A tiempo completo

Sobre nosotros
GBM es la empresa líder en servicios de TI en Centroamérica y Caribe, experta en tecnologías de información. Demuestra todos los componentes para soluciones tecnológicas empresariales con infraestructura, software, consultoría y servicios especializados.

GBM es una empresa regional con presencia en Guatemala, Honduras, Belice, El Salvador, Nicaragua, Costa Rica, Panamá, República Dominicana y Haití.

GBM es distribuidor exclusivo de IBM en la región y representa además, de forma oficial y con pleno apoyo, marcas líderes de la industria como Lenovo, Cisco, SAP, Microsoft, entre otros.


Descripción:

  • La posición es responsable por el cumplimiento la implantación, mantenimiento y mejora del Sistema de Gestión de Calidad de GBM en el o los países designados. Responsable por las auditorías del sistema y por el seguimiento de las acciones correctivas al mismo.
  • Responsable de la documentación del sistema orientado a las mejores prácticas de GBM.
  • Debe asegurar que los procesos a través de los cuales GBM opera, respondan al cumplimiento de los requerimientos del cliente, siendo estos sencillos
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Responsabilidades:

  • Implantar los procesos de operación de GBM en todos sus puntos en coordinación con las gerencias de las áreas funcionales pertinentes. Monitorear los indicadores de los procesos para ver tendencias, mejoras o deterioros de los mismos y tomar las acciones correctivas y preventivas que se requieran
  • Administrar junto con las gerencias respectivas del país donde reside, las quejas y sugerencias de los clientes en los tiempos establecidos para tal efecto.
  • Colaborar en los proyectos regionales designados según la necesidad del negocios fin de lograr una GBM integrada y alineada con las acciones estratégicas establecidas.
  • Establecer planes de acción de mejora de los procesos designados en el Sistema de Gestión y promover junto con los dueños funcionales y los que operan los diferentes procesos, su ejecución oportuna.
  • Participar activamente en las actividades de diseño de nuevos procesos que requiera GBM para operar, asegurando que dicho diseño es simple, efectivo y eficiente.
  • Efectuar revisiones continuas de cumplimiento con los procesos, en todas las áreas de la empresa.
  • Elaborar reportes claros y concisos, sobre las revisiones efectuadas siguiendo los lineamientos establecidos. Alertar a la gerencia sobre situaciones de riesgo generadas por incumplimientos, insuficiencias, carencias, etc.
  • Dar mantenimiento y actualización a los procesos de operación de GBM.
  • Participar activamente en iniciativas de mejora como los iTeams u otros que surjan en el tiempo.

Requisitos:

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Experiência: 3 año de experiência en posiciones similares, preferencia con experiência en procesos comerciales
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Formación: Lic. en Ingeniería Industrial
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Conocimientos técnicos: Itil Fundamentos v3 o 4 Itil Intermedios (Preferiblemente) Power BI (Analítica) Six Sigma/Mejora Continua (Preferiblemente)

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Idioma:Intermedio

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Habilidades: Adaptable y flexible al ambiente de sus responsabilidades incluyendo, pero no limitando, el manejo paralelo de múltiples tareas en ciertas instancias, y fácilmente adaptándose a nuevos deberes sistemas y herramientas.
  • Produce una comunicación escrita clara, concisa, exacta, logrando trasladar pensamientos e ideas a los compañeros, gerentes y clientes.
  • Establece y mantiene relaciones internas positivas con empleados, gerentes y clientes que expresan deseo de comprender diversos puntos de vista; aprenden y aplican nuevos equipos dentro de un lapso aceptable. Asume posesión de sus deberes, cumpliendo con estos a tiempo.
  • La información y datos que tiene a cargo deben mantenerse como información estrictamente confidencial cuando así se indique.
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