Quality Assurance Analyst

hace 2 semanas


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Job Summary:


The Quality Assurance Analyst will be responsible for auditing the accuracy of performed processes according to the client's QA standards.

The QA Analyst will evaluate back-office tasks & phone calls, conduct QA Disputes/Rebuttals process, QA Calibration, and coaching sessions as well as implementing Preventive / Corrective actions when applicable.

Must have very strong communication & analytical skills and passion for continuous improvement.

Responsibilities:

  • Perform QA Control tasks on defined processes
  • Conduct effective QA dispute process
  • Perform QA Calibration Sessions with client and internal stakeholders
  • Conduct QA Coaching Sessions based on QA results & findings
  • Communicate quantitative and qualitative findings from QA results
  • Monitor efforts to resolve issues and track progress
  • Spot areas for improvement to enhance the process efficiency
  • Data analysis to provide insights to the business on a regular basis
  • Implement Corrective / Preventive Actions
  • Design and implement QA control processes (including creation of reporting & QA SOPs)

Skills and Experience:

Qualifications for QA Analyst:

  • 2+ year experience in QA Analyst role
  • English Spanish Language (Oral and writing 90 % or higher)
  • Intermediate knowledge of QA practices, theories, tools and detection/prevention techniques
  • Process mapping & process analysis expertise
  • Intermediate to advanced Excel
  • Strong stakeholder management skills
  • Attention to detail
  • Strong analytical and problemsolving skills
  • Excellent verbal and written communication skills
  • Creative and innovative thinker
  • Strong time management skills
  • Selfdriven/proactive
  • Teamwork and collaboration to work effectively with all business partners (supervisors, training department, and other stakeholders)

Technical Knowledge - Preferred but not mandatory.

  • Lean/Six Sigma knowledge: DMAIC/DMADV, VOC, 7 wastes, etc
  • FMEA, PDCA, TQM, QMS.
  • Statistical Process Control knowledge
  • Change management methodologies
  • Knowledge of medical insurance process is a plus
  • Project Management

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